Helpdesk Specialist (Junior)

TriTech Enterprise Systems, Inc. (TriTech) is seeking 'Junior Level Helpdesk Specialists'. These candidates will be supporting a Maryland State client. These candidates will be providing the following duties:

• Answer service desk calls and log each one into the IT service desk system (presently IBM Maximo)
• Respond to emails in the service desk mailbox and log into the IT Service Desk system (presently IBM Maximo)
• Review call history, assess the problem, resolve the problems, and document in the IT Service Desk system
• Ensure that all workstations (laptop and desktops) have current drivers, patches, and security updates
• Create/restore workstation (laptop and desktop) images
• Troubleshoot workstation (laptop and desktop) network (LAN and WLAN) connectivity issues
• Set up new workstations (laptop and desktop) and printers to access the network
• Deploy new state procured equipment and software to the existing network
• Replace existing hardware/software and remove the hardware/software and transport to a specified location
• Document moves/adds/changes in accordance with MDTA inventory and Department of General Services (DGS) policies/procedures
• Troubleshoot issues regarding all hardware and software stated above
• Install software/hardware on workstations
• Work in cooperation with the current contractors as well as other MDTA staff
• Attend internal MDTA staff meetings as requested
• Update Service Desk requests daily
• Assist in the development of installation instructions/standard operating procedures for applications
• Perform other related duties as assigned bymanagement
  
  

Education:

• A Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline or three (3) years of equivalent experience in a related field
  
  

General Experience:

• This position requires a minimum of five (5) years of experience in business IT environments with emphasis on PC hardware and applications
• General experience includes information systems development, work in the client/server field, or related fields
  
  

Specialized Experience:

• At least two (2) years comprehensive knowledge of PC operating systems, e.g., DOS, Windows, as well as work on a help desk
• Demonstrated ability to communicate orally and in writing and to have a positive customer service attitude
  
  

TriTech is an equal opportunity employer......

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