What are the responsibilities and job description for the CSR - Customer Service Representative position at Triton Marketing Inc?
Customer Service Representative
The Customer Service Sales Representative position is fast-paced and a valued team member of our company. The successful candidate will be expected to work well independently while consistently delivering the highest levels of customer service to existing and prospective customers. This position will be the primary point of contact for all consumers concerning products and services while also serving as the main liaison to the sales department. The ideal candidate will be very organized, personable, be interested in learning new skills, and be good at completing projects with minimal supervision. We specialize in the Strategy of Customer Development and Sales Management. So our customer service team finds new and innovative techniques to sale services to consumers who have a developed interest.
Key Responsibilities:
- Manage customer inquiries in a positive and professional manner through effective product knowledge, customer engagement, and escalation as needed
- Demonstrate the ability through training to understand our product, the industry and our competition
- Support the sales functions and sales personnel
- Improve customer satisfaction through consistently improving efficiency, service standards, and optimization of order processing
- Continually learn about new products, industry trends, and skills
- Direct sales and customer care with consumers who have shown signs of interest
- Hours: Monday- Friday 12pm-8pm
- This is NOT a remote position. We are in office, following all CDC Guidelines. This position is face to face with customers.
Qualifications:
- Strong communication and customer service skills
- Basic administrative skills and accurate data entry
- Skilled at multitasking in a fast paced environment
- Desire to assist a company grow and develop career goals within the team.
What We Look For:
-Excellent customer service and communication skills
-Ability to priorities deadlines and multi-task with ease
-Natural leaders who can guide customer through account management confidently and help any other team members in an "all hands on deck environment
-Professional, Dedication, and Reliability
Why US?
-We are committed to our customers and our employees equally. We offer endless learning and development opportunities.
-We believe in fostering top talent and rewarding our best with numerous perks and benefits
-We are very selective with our client list and choose those corporations that are as dedicated to the local community as we are. We are proud to represent them and always bring a positive fresh vibe to their customer service
Job Type: Full-time
Pay: $45,000.00 - $59,286.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus pay
- Commission pay
Work Location: In person
Salary : $45,000 - $59,286
