What are the responsibilities and job description for the Customer Care Representative position at Triumph Financial?
Join TBK Bank!
At TBK Bank, a member of the Triumph Financial portfolio of brands, we're a team of passionate, driven, collaborative, solutions-minded people who want to make a difference in the lives of our customers and communities. Our mission is to do well and to do good at the same time. We accomplish this by working together, because at the end of the day, TBK stands for helping the people and business in our communities succeed. We thrive on providing exceptional customer service, and we look for friendly professionals dedicated to helping customers achieve their financial goals.
Position SummaryThe Call Center Agent will be responsible for contributing to the overall success ofTBKBank. This role will handlein-boundcalls and emails in afast-pacedenvironment while processing customer requests. The role requires sitting for extended periods of time communicating with customers by phone using a headset or email.
Essential Duties & ResponsibilitiesListens, comprehends, resolves, and providing excellent service during every call or email
Keeps management abreast of any significant problems
Adheres to all bank and regulatory requirements and participates in required training
Demonstrates an understanding ofTBKBank products and services
Recognizes an opportunity to deepen relationship with coreTBKBank products and services
Proactive in assessing and providing suggestions to offer improved service
Processes online account opening applications
Prepares and compiles new customer information in accordance with bank policies and procedures
Performs other duties, as assigned
SATURDAY HOURS (9AM - 1PM CST or 8AM -12PM MTN) WILL BE REQUIRED
High School Diploma or equivalent
1-2 years of experience in a banking environment is preferred
1-2 years of experience in a call center environment
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
Ability to work in a confined area.
Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
Specific vision abilities are required by this job due to computer work.
Light to moderate lifting is required.
Regular, predictable attendance is required.
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We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
Triumph Financial, Inc. and its subsidiaries (hereafter the “Company”) is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment against all employees and applicants for employment based on race, color, sex, gender, age, religion, creed, covered veteran status, military service, national origin or ancestry, ethnicity, sexual orientation, gender identity, gender expression, transgender status, actual or perceived physical or mental disability, genetic information, citizenship or immigration status, marital status, pregnancy, childbirth, or related medical conditions, reproductive health decision making, or any other characteristic protected by law. Equal employment opportunity applies to all terms and conditions of employment, including, without limitation, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
