Manager IT, Service Delivery

Position Description
As a Manager of Information Technology, you will lead innovative IT strategies and solutions to drive our organization's success. You will oversee technology operations, manage a talented IT team, including the Infrastructure and End User Computing groups, and ensure seamless integration of cutting-edge technologies. Your expertise will be key in enhancing our IT infrastructure and supporting our mission to excel in the digital age, reporting directly to the Director, Service Delivery. Responsibilities

• Oversee the Infrastructure and End User Computing team’s daily operations and provide strategic direction for technology initiatives.
• Develop and maintain IT policies, procedures, and best practices to ensure data security, system integrity and reliability.
• Manage IT budgets, forecasts, purchasing and resource allocation to optimize cost-efficiency and productivity.
• Lead and mentor a team of IT professionals, providing guidance and fostering professional growth.
• Collaborate with other departments to identify and address technology needs and support business objectives.
• Ensure the reliability, performance, and security of IT infrastructure, including workstations, servers, email, and software applications.
• Oversee the deployment, monitoring, maintenance, and support of all IT systems, including servers, workstations, desktop applications, and hardware.
• Conduct regular assessments and audits to evaluate the effectiveness of IT systems and implement improvements as needed.
• Manage relationships with external vendors and service providers to ensure timely and cost-effective delivery of IT services.
• Stay updated on emerging technology trends and assess their potential benefits for the organization.
• Ensure compliance with industry regulations and standards, such as FAR/DFARS, Export Control, or GDPR.
• Coordinate disaster recovery planning and business continuity efforts to minimize downtime and data loss.
• Facilitate training and support for end-users to maximize the efficient use of technology resources.
• Communicate timely status updates (both verbal and written) to team members and management.
• Experience with managing work using a service desk ticket system. Qualifications
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT management or a related role.
• Strong understanding of IT infrastructure, systems, and applications.
• Experience integrating cloud solutions, developing cloud strategy/roadmap for Azure and/or Amazon Web Services (AWS) platforms.
• Strong experience in Windows Server, including Active Directory, DNS, DHCP, and file servers.
• Experience with infrastructure to include virtual hardware, Microsoft Windows, and Linux platforms.
• Prior experience in the aerospace, manufacturing, or another highly regulated industry is a plus.
• Strong analytical, problem solving, critical thinking and ‘attention to detail’ skills.
• Excellent organizational skills with the ability to set/manage priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities using project management and IT Service Management systems.
• Ability to influence people at all levels.
• Proven experience in managing IT teams and projects.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and implement IT strategies and solutions. .
• Proven experience in managing IT teams and projects.
• Excellent leadership, communication, and interpersonal skills.
• Ability to develop and implement IT strategies and solutions.
• Strong problem-solving and decision-making skills.
• Experience with budget preparation and management.
• Knowledge of cybersecurity best practices and data protection regulations.
• Familiarity with cloud computing, virtualization, and network management.
• Ability to work under pressure and manage multiple priorities.
• Experience with vendor management and contract negotiations.
• Certifications such as ITIL, PMP, or relevant technical certifications are a plus.
• Strong analytical and strategic thinking abilities.
• Ability to stay current with emerging technology trends and industry best practices.
• Some travel will be required for the purpose of meeting with site personnel, management, and other stakeholders.
• Some evening and weekend work will be required.

Benefits: Comprehensive medical, dental and vision coverage with plan options that provide flexibility and choice (including telehealth options) Healthcare spending accounts Paid parental leave Paid/flexible time off in addition to paid company holidays 401(k) with company match Employee Stock Purchase Plan Disability and life insurance Incentives and performance-based rewards Exciting growth and development opportunities empowered by our TRIUMPH Transformation and an entrepreneurial environment that encourages innovation and creativity

Work Environment and Physical Demands:
The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee frequently is required to stand, walk, and use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to reach with hands and arms: stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.