What are the responsibilities and job description for the Front Desk Agent - Motif on Music Row position at Triumph Hospitality?
About Us
The hotel will be supported by our whole team at Triumph Hospitality–an experienced management team with several hotels in the Metro Nashville area. We are confident that we have all the experience needed to help you shine in this position. We have been involved in every step of the hotel’s conception and construction to ensure that we can uphold our company mission: Creating everlasting memories: One guest at a time!
About the Hotel
We are making it a priority to preserve and honor the property’s unique history through the hotel’s name, theme, interior design elements, and more. We also take pride at all of our hotels in partnering with and giving back to the community.
About your Role
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance during their stay.
- Provide information about the local area (e.g. directions, places to eat, etc.)
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Cleaning the front desk area.
- Maintaining daily logs and reports.
- Any other duties assigned by Supervisor.
Qualifications
- Have reliable transportation.
- Be punctual and possess a good attendance record.
- Flexible and can work weekends and holidays.
- Demonstrate strong guest service orientation and skills.
- Exhibit exceptional communication skills.
- Capable of quickly evaluating alternatives and decide on a plan of action.
- Proficiency in Microsoft Excel, Word and PowerPoint.
Job Types: Full-time, Part-time
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
- Overnight shift
- Weekends as needed
- Weekends only
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Work Location: In person
Salary : $17
