What are the responsibilities and job description for the Full Time Guest Service Representative (3pm-11pm) - Comfort Inn position at Triumph Hospitality?
Guest Service Representative
Our mission is Creating everlasting memories: One guest at a time!
Regardless of position, we look for individuals who are passionate about providing genuine heartfelt care to our guest and employees.
Comfort Inn is searching for a PM Guest Service Representatives in Dickson, TN. This individual will be responsible for attending to the needs of hotel guests, especially during check-in and check-out. This position will be the evening shift (2nd shift). This position will also be on call for covering call-outs.
ESSENTIAL JOB FUNCTIONS:
- Providing information to guests about hotel policies, services and amenities.
- Responding to requests from guests for assistance during their stay.
- Provide information about the local area (e.g. directions, places to eat, etc.)
- Selling rooms to “walk-in” customers.
- Entering/changing reservation information on the computer system.
- Posting charges to guest accounts.
- Processing payments from guests.
- Making necessary corrections to guest accounts.
- Informing housekeeping department about room status/availability.
- Listening for and responding to guest complaints.
- Cleaning the front desk area.
- Maintaining daily logs and reports.
- Balancing shift work and cash drawers.
- Any other duties assigned by Supervisor.
Candidate must meet the following criteria:
- Have reliable transportation.
- Be punctual and possess a good attendance record.
- Flexible and can work mornings, evenings, weekends and holidays.
- Demonstrate strong guest service orientation and skills.
- Exhibit exceptional communication skills.
- Capable of quickly evaluating alternatives and decide on a plan of action.
- Proficiency in Microsoft Excel, Word and PowerPoint.
Job Type: Full-time
Pay: $12.00 per hour
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
- Weekends as needed
Education:
- High school or equivalent (Preferred)
Experience:
- Guest Service: 1 year (Preferred)
- Hotel Front Desk: 1 year (Preferred)
Work Location: In person
Salary : $12
