Project Manager

Role: Project Manager – AAB Electronic System Implementation

Location: Remote with potential onsite engagements in San Mateo, CA

Duration: 18 months (with an option to extend for 12 additional months)

Overview: The Client is seeking a highly experienced Project Manager to lead the implementation of a new online electronic system for the Assessment Appeals Board (AAB). The selected candidate will oversee planning, configuration, data migration, testing, integration, training, and go-live activities in close coordination with the software vendor, AST (a Salesforce-based platform), and various Client departments. The goal of the project is to digitize the currently manual, paper-based appeals process and integrate it with related Client systems, such as the Assessor Processing Assessment System (APAS) and payment platforms.

Key Responsibilities:

• Lead and manage all phases of the AAB system implementation project
• Coordinate with the software vendor (AST) and internal stakeholders
• Develop and maintain a comprehensive project plan with rolling 90-day updates
• Manage project scope, schedule, budget, and deliverables
• Ensure integration with APAS and other County systems is accurate and seamless
• Review and approve vendor deliverables, staffing changes, and invoices
• Oversee business process documentation, user testing, training, and change management
• Conduct post-implementation review and provide recommendations
• Track issues and risks, and implement mitigation strategies
• Prepare and maintain project documentation, dashboards, and regular status reports

Must-Have Skills and Qualifications:

• Project Management Experience
• Minimum of five (5) years managing IT system implementations, preferably in the public sector
• Proficient in IT project management methodologies and best practices
• Platform and Vendor Experience
• Experience working with Salesforce-based platforms (AST experience preferred)
• Knowledge of system integration with third-party applications such as payment processing and data-sharing systems like APAS
• Leadership and Communication
• Proven ability to lead cross-functional teams
• Strong stakeholder engagement and vendor management skills
• Effective communication and facilitation across technical and non-technical teams
• Technical Skills
• Familiarity with data conversion, system configuration, integration testing, and change management
• Understanding of electronic form processing, workflows, and user interface considerations
• Certifications (Preferred)
• PMP or equivalent Project Management certification
• Reporting and Documentation
• Skilled in producing status reports, risk logs, testing documentation, and decision papers