Manager, IT Business & Resources

Profile

Job Summary

The Manager, IT Business and Resources is responsible for managing IT business operations to include vendors, contracts, budget, and assets. This role will support on time, within budget and quality delivery of all IT projects/programs, change & risk management controls, and metrics.

Education & Experience

Required:

• Bachelor's Degree in Business, Finance or other related field, or equivalent experience. o 7 years of related operational experience, to include managing vendors, contracts and assets, staffing analysis and budget analysis o Experience with demand forecasting and establishing and evaluating performance and metrics
  
  

Preferred

IT business office experience

Key Responsibilities

• Responsible for vendor related communication and be a functional bridge between internal teams and the vendor, help Senior management and their teams meet their strategic and tactical objectives in their use of the vendor technologies, promoting of vendor products, roadmaps and events. Managing problem escalation, vendor agreements, purchases and reporting.
• Evaluate and recommend potential new vendors using the criteria established in the company.
• Support vendor agreements/contracts in collaboration with the other departments.
• Manage and oversee the vendor relationship, contracts and delivery of services. Monitor and analyze costs, performance, identify and manage risks and escalate potential issues.
• Manage overall vendor performance – including variance analysis and acting as an escalation point in event of non-performance.
• Effectively document and communicate potentially high impact issues to Senior Management as necessary and work towards timely and effective resolution of vendor issues.
• Maintains records and control of property owned by company, vendors, contractors, and government agencies. Conducts inventories; arranges disposal of obsolete or no-longer-required items.
• Administers property control program activities to ensure continual accountability of company, government, or associate contractor, property and assets in accordance with applicable corporate policy or government regulations.
• Maintains property accountability records and determines condition and arranges disposal of surplus or obsolete material or equipment.
• Defines, tracks and reports on service desk and other IT performance metrics.
  
  

Competencies

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Word, Outlook, TriWest Intranet, the Internet, and department software applications.

Creativity / Innovation: Ability to develop unique and novel solutions to problems; View change as necessary.

Delegation Skills: Provide clear performance expectations for projects and ensure adequate access to resources for completion.

Empathy / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and empathy for another's position.

Leadership: Successfully manage different styles of employees; Provide clear direction and effective coaching.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.

Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.

Technical Skills: Knowledge of the technology impacts on business strategic direction enabling definition and integration of technical plans supporting the enterprise business functions; Knowledge and expertise in project/program management methodologies and tools; Experience with product/solution/system lifecycles and IT asset management; Knowledge of Microsoft enterprise software; Proficient with Microsoft Project, Project Server, Visio, Excel and SharePoint Services

Working Conditions

Working Conditions

Works in a standard office working conditions, with occasional travel o Availability to work non-regular hours and long shifts as required

Company Overview

Taking Care of Our Nation’s Heroes.

It’s Who We Are. It’s What We Do.

Do you have a passion for serving those who served?

Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve®!

Our job is to make sure that America’s heroes get connected to health care in the community.

At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.

DoD Statement

Our Department of Defense contract requires US citizenship and a favorably adjudicated DOD background investigation for this position.

Benefits

We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:

• Medical, Dental and Vision Coverage
• Generous paid time off
• 401(k) Retirement Savings Plan (with matching)
• Short-term and long-term disability, basic life, and accidental death and dismemberment insurance
• Tuition reimbursement
• Paid volunteer time
  
  

*Annual base salary for Colorado, Hawaii, Illinois, Minnesota, Washington D.C. and Washington State residents: $120,000-$155,000 depending on experience*

Equal Employment Opportunity

TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourages candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.