What are the responsibilities and job description for the Spa Receptionist (FT) position at Troon Golf?
The Spa Receptionist / Front Desk Agent is responsible for assisting the spa staff in providing a unique and outstanding spa experience for our members and guests. They are also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in all point-of-sale transactions. Position also offers 10% commission on retail items.
Pay : $17.00 per hour
Education and Experience :
High School diploma or equivalent required.
1-year experience in a spa or related hospitality field preferred.
1-year retail experience preferred.
Physical Requirements :
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and / or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements :
Must be able to effectively communicate both verbally and written, with all levels of associates and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be able to perform detail-oriented tasks without error, such as appointment bookings, confirmations and payments.
Attend all required meetings and trainings.
Maintain regular attendance in compliance with departmental standards, as required by scheduling, which will vary according to the needs of the operation.
Comply with departmental and property standards and regulations to encourage safe and efficient operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be able to show initiative including anticipating guest or operational needs.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other related areas.
Must be able to maintain confidentiality of information.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Hygiene is key in this environment due to the close proximity of working with the clients. At no time is cigarette smoke allowed to be on the hands, clothes or breath of a spa employee during a shift.
Perform other duties as requested by management.
Fundamental Requirements :
Must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
Greet and welcome all guests and members.
Check guests and members in and out.
Process transactions for all spa services, events, guest fees, membership fees, dues, etc.
Handle all administrative functions of the spa including using Spa software, maintaining inventory of supplies, answering telephones, making appointments, and answering questions.
Must be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e. treatment descriptions and protocols, related equipment and products).
Must be able to assist guests in the retail area.
Arrange for all spa appointments for a la carte services / activities and packages.
Must monitor appointments and ensure proper staffing to maintain sense of order and efficiency.
Assist guests and members with spa locker room access.
Ensure facility is prepared for proper opening and closing each day.
Monitor and maintain the cleanliness and orderliness of the facilities including ensuring facility / amenities are in proper working order.
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