What are the responsibilities and job description for the Banquet Manager position at Troon?
Tumble Brook Country Club is excited to announce the career opportunity of a full-time Banquet Manager. Qualified candidates will thrive in a hospitality environment, be a great communicator, be proactive in sales & marketing of banquets and event, and be highly focused on providing superior service.
Responsibilities
- Parties range anywhere from 30people buffets to 250 person plated weddings
- Supervise F&B personnel staff during an assigned event
- Inspect and assist with banquet set-up and breakdown of tables, decoration, equipment, serving areas and related activities in an accurate and timely manner
- Provide excellent food and beverage service for banquet events
- Assist in the marketing program to increase banquet business
- Be a point person for the client and the staff for the event and ensure satisfaction by communicating with the client throughout the event regarding any changes, substitutions or special requests
- Conduct training and refresher classes for F&B personnel in the correct policies and procedures
- Assist banquet staff throughout an event as needed (refilling drinks, delivering food, bussing tables, etc.); and following up with host at the conclusion of event
- Helps prospects (including Residents) plan special events including menus, entertainment, theme, decorations and other aspects
- Recommend refinements for catered events to include floral arrangements, table settings and room appointments; recommend the purchase of equipment and supplies
- Transmit the necessary information about all events to the appropriate support staff
- Ensure smooth execution of events by inspecting finished arrangements and collaborating with appropriate department heads
- Ensure that arrangements are made to set up rooms, provide service and clean areas after events
- Develop, implement and monitor standards of service and coordinate catering activities to ensure that a high quality of production and service is consistently maintained
- Regularly evaluate services and determine means by which to upgrade quality of catered events
- Attend important events to foster relationships that are important to generate event referrals and other club business opportunities
- Enhance and manage rental options
- Finalize payment and Invoicing for all events
- Work with third party vendors to coordinate set up of all events
- While performing the duties of this job, the employee is regularly required to reach with hands and arms
- The employee is often required to stand, walk, and use hands to finger, handle, feel or operate objects, tools or controls
- They will occasionally be required to balance, stoop, twist upper body, kneel, and climb
- Noise level is typically moderate to loud
- Work extended hours during golf and holiday season
- Work weekends and holiday
Qualifications
- Team-working skills
- Critical thinking skills
- Organization skills
- Knowledge of pertinent health regulations and liquor laws
- Must have food and beverage/a la carte and banquet experience
- Ability to manage staff (supervisory experience)
- Must be highly organized, efficient and detail-oriented
- Must have exceptional interpersonal and communication skills
- Must have strong customer/guest orientation
Computer skills – Word, Excel, POS, etc
