What are the responsibilities and job description for the Front of House Manager position at Troon?
Front of House Manager –504 Golf Entertainment
POSITION OVERVIEW
We are looking for a highly motivated and experienced Front of House our team at Five Fore Golf Entertainment, a premier golf entertainment venue within the heart of New Orleans. The Manager will support the General Manager and Assistant General Manager in overseeing all aspects of the venue’s operations, ensuring exceptional customer experiences, and service excellence.
KEY RESPONSIBILITIES
Guest Experience Operations
- Execute service and drive standards ensuring that the same hospitality is experienced for each guest that walks through the doors.
- This may include regular daily service, supporting private events and corporate initiatives.
- Resolve customer complaints and issues promptly and professionally, ensuring satisfaction.
- Share customer feedback with the management team to identify areas for improvement.
- Facility Maintenance: Oversee the maintenance and cleanliness of the facility, ensuring a safe and welcoming environment.
Team Management
- Assist in training staff, and supervising to ensuring high levels of performance and ensure exceptional guest service by adhering to standards and hospitality best practices.
- Support the AGM in service team oversight, ensuring that all areas of responsibility are maintained in support of the service model.
Financial Support
- Support the General Manager in adhering to the venue’s budget.
- Assist in inventory control and front of house ordering processes. This may include beverage and service supplies.
QUALIFICATIONS
- Minimum of 2 years of experience in a management role within the hospitality or entertainment and restaurant industry.
- Proven track record of successfully managing a high-volume, hospitality-focused operation.
- Strong leadership and team-building skills with the ability to motivate and inspire others.
- Excellent communication, interpersonal, and problem-solving skills.
- Financial acumen, with experience reading financial reports and identifying opportunities for improvement.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
- Passion for hospitality and providing a stellar guest experience.
Working Conditions
- Flexible schedule, including evenings, weekends, and holidays, to meet the demands of the business.
- Ability to stand, walk, lift up to 50 lbs, and move around the facility for extended periods.
- The work environment may expose employees to moderate to high noise levels due to event activities, live music, crowds and equipment.
Compensation
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health, dental, and vision insurance.
- Retirement savings plan with company match.
- Opportunities for professional development and career advancement.
