What are the responsibilities and job description for the IT Desktop Support Specialist position at Troon?
General Purpose:
Provide as second level support and analyst for the Troon Golf corporate office and its desktop computing technologies including office equipment and telephone systems.
Essential Duties:
- Facilitate tickets and issues between third party vendors & BN (Northstar, Sage, RAMCO, Eden Red, Open Edge, PlaybyPoibnt etc.).
- Troubleshoot/fix printer issues.
- Troubleshoot/fix computer issues including password resets, email issues, swapping of POS or workstations, etc.
- Keep updated and organized inventory of Workstations/Laptops.
- Assist with facilitating IT projects presented by IT Committee & BN Management.
- Attend IT Committee Meetings.
- Assist in Budget Process.
- Handle all Comcast issues, including TV issues and phones.
- Assist with routine system updates, patches, and maintenance tasks to ensure all equipment is running efficiently.
- Assist with onboarding new employees by setting up user accounts, devices, and access permissions. (Northstar accounts, User Domains & Emails, Main Printer Connection).
- Create and maintain documentation for common issues, procedures, and IT systems used at the country club.
- Assist in setting up technology for board meetings & committee Meetings
- Regular and reliable attendance.
Education/Experience:
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Associate’s degree (AA) preferably with emphasis on computer technology; or two to four years related experience and/or training; or equivalent combination of education and experience.
Physical Demands:
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Frequently: sits, uses hands to finger, handle, feel, reaches with hands and arms, talks and hears, and lifts up to 20 pounds; regularly stands, walks, climbs, balances, stoops, kneels, crouches, crawls and manages or lifts 60-75 pounds.
Work Environment:
- Risk of electrical shock; noise level is moderate.
Job Knowledge, Skill, and Ability Preferences:
- Exceptional organizational skills.
- Ability to handle multiple tasks and projects daily.
- Ability to work independently with no supervision.
This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.
