What are the responsibilities and job description for the Member Services position at Troon?
This position reports directly to the Member Services Manager and works closely with the Director of Operations, the General Manager, and various Department Heads on a regular basis. The Member Services employee is a true go-getter and champion of excellent customer service. Acting as the first point of contact for the Club—this position is Red Ledges’ first impression to our members. Member Services is the brain of all Club operations, connecting one department to the other and members with their respective requests.
Daily Tasks
Responsibilities include, but are not limited to:
Greeting members upon arrival
Greeting members and guests
Answering phones
Writing and responding to emails
Handling Deer Crest Club requests
Handling Red Ledges Rental Program stay requests
Seating members and guests in the restaurant
Assisting with member events
Maintain positive relations and rapport with members and guests
Listen to guests’ inquiries and complaints and deal with them responsibly and professionally.
Helping management with various tasks
Providing backup Public Area assistance as needed
Qualifications
Minimum of 1-2 years experience in a forward-facing, customer service position
Prefer candidate to have experience in luxury hospitality or luxury environment
Exceptional service and communication skills
Highly organized and detail-oriented with an ability to multitask
Proficient in information technology; Outlook, Microsoft platforms and willing to learn more
Flexible schedule, including nights, holidays, and weekends
Physical Requirements
Member Services is generally an administrative role. Duties may include extended periods of sitting, writing, and typing. During events, this position may require extended periods of standing and walking and increased amounts of bending and kneeling. This position may be required to lift and/or move up to 50 pounds.
The Perks
Red Ledges and Troon Golf are proud to offer our team members an awesome place to work and provide some very cool bonuses:
Employment opportunities within Red Ledges Club as well as Troon Golf which includes world-class properties in more than 30 countries and 35 American states – Troon is the world’s leading luxury golf development, marketing, and club management company
401 (k) Retirement plan
Free golf at our Jack Nicklaus Signature 18-Hole Golf Course as well as the first-ever, Jack Nicklaus Golf Park
Free trail rides at our Equestrian Center
Team member recognition, where you are rewarded for your hard work
Employee bowling, team lunches, events, and parties
Referral program – get paid for bringing a friend to work with you
