What are the responsibilities and job description for the Project Coordinator position at Trope Group?
Summary
Provides support to Sales Representatives, Account Managers, Finance Director and clients by managing all aspects of order entry and processing. Works as a team player to ensure a high level of customer service. Supports sales team in securing new business and maintaining excellent working relationships with existing clients.
Essential Duties and Responsibilities:
• Establish a professional and helpful relationship with customers, ensuring timely resolution and a high level of customer satisfaction.
• Answer phones and appropriately direct calls and walk in customers.
• Resolve project punch list items as required.
• Research furniture solutions and provide proposals
• Generate specifications for day to day client orders.
• Process and status orders
• Process and communicate delivery dates and information to installation department for scheduling
• Organize and maintain product binders, brochures and sample catalog library.
• Filing of accounting and sales records
• Process and track demo chairs through database
• Serve as out-bound service net coordinator, facilitating projects with dealers across a nationwide network.
• Administer online customer satisfaction survey program.
Education and or Experience
• High school diploma or GED
• Strong computer and keyboarding skills
• Microsoft Word / Excel/ Office
Skills required
Excellent organizational, interpersonal and communication skills.
Professional attitude and ability to work under pressure. Ability to write and effectively present information to management in client organizations, public groups and other entities.
• Mathematical skills: Ability to calculate figures and amounts such as discounts, dimensions, commissions, hours and percentages.
• Design awareness: Ability to learn to read and understand floor plans, and relate product orders to the built environment.
• Reasoning skills: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Physical demands: While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee is occasionally required to stand. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
• Work Environment: The physical environment is consistent with most professional service organizations.