What are the responsibilities and job description for the Digital Banking Intern position at TROPICAL FINANCIAL CREDIT UNION?
Position Summary: The Digital Banking Intern will support the Digital Banking Department in various innovative projects, including the online banking platform conversion, online account opening, and the integration of RPA and AI technologies. The intern will assist with data migration, system testing, troubleshooting, and AI model training, helping to streamline processes and enhance the member experience. This role provides a hands-on opportunity to gain valuable experience in digital banking and emerging technologies.
Essential Duties and Responsibilities include the following:
- Online Banking Platform Conversion: Assist in data migration, system testing, and troubleshooting.
- New Online Account Opening Platform: Support the implementation and testing to ensure a seamless user experience.
- Robotic Process Automation (RPA): Collaborate on the development and deployment of RPA solutions to streamline processes.
- AI Integration: Assist in integrating AI technologies into our customer service phone line, including training models and monitoring performance.
- BSA Compliance: Every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.
- In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.
