What are the responsibilities and job description for the Dispatcher/Customer Service position at Troupe Waste & Recycling?
Dispatching/Customer Service position available immediately at Troupe Waste & Recycling. We are a growing, independent company which operates with a teamwork environment in a friendly, respectful culture. Earn competitive wages and benefits (Health, HRA Deductible Reimbursement Plan, Dental, Vision, IRA with match, $50k Life Insurance, Vacation, Sick, Holiday, Full FMLA coverage, Year End Bonus).
POSITION SUMMARY: A Dispatcher/Customer Service is responsible for the courteous and effective communications with customers and drivers in assisting with pricing and service requests.
HOURS: 8:30AM - 5pm
EXPERIENCE: Must have at least 3 years of dispatching or customer service experience
PRINCIPAL RESPONSIBILITIES:
- Answer incoming phone calls in busy office; assist customers in resolving issues as well as providing roll off and residential service pricing
- Communicate with drivers via two way radios as needed
- Assign incoming service calls based on designated routes, driver location and/or customers needs.
- Build and maintain relationships with customers.
- Check-in drivers at end of the day; confirm stops completed or not completed; modify and reschedule stops in software which driver was unable to service
- Courteous and respectful interaction with all customers and employees
- Report driver performance issues and concerns to management
- Perform other job-related duties as assigned.
QUALIFICATIONS
- Experience in Customer service.
- High school diploma or equivalent required.
- Prior dispatch and customer service experience
- Ability to multitask in fast paced environment
- Strong time management and organizational skills
- Ability to provide customer solutions
- Strong communication skills (written and oral)
- Ability to learn and become proficient in a new software.
- Detailed oriented
Please send resume to Bill Vello
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Application Question(s):
- How many years of customer service experience do you have?
Experience:
- dispatching: 3 years (Required)
Work Location: In person
Salary : $24 - $26