What are the responsibilities and job description for the Service Dispatcher position at MAKARA Inc DBA Total Temp?
HVAC/R Service Dispatcher
Location: Avon, MA
Full-Time | Monday–Friday
Competitive Pay Bonuses
www.totaltemp.net
Join Total Temp – Where Your Ambition Fuels Our Mission
Total Temp is a fast-growing HVAC/R and refrigeration company proudly serving both residential and commercial clients. We’re on the lookout for a motivated, sharp, and dependable Service Dispatcher who thrives in a dynamic, fast-paced environment.
This role is the heartbeat of our daily operations—you’ll coordinate technicians, communicate with customers, and ensure every job runs smoothly. If you’re a strong multitasker with a “make-it-happen” attitude, this could be the career step you’ve been waiting for.
Key Responsibilities
- Dispatch HVAC/R service technicians to residential and commercial job sites
- Handle high call volumes with professionalism and efficiency
- Prioritize and schedule urgent/emergency service calls
- Provide timely updates to customers on service status
- Coordinate technician routes based on skill set and geography
- Use dispatching software to manage schedules and track job progress
- Communicate with suppliers when parts or materials are needed
What We’re Looking For
- Prior experience in dispatching or customer service (HVAC/R or skilled trades preferred)
- Excellent organizational and multitasking skills
- Strong communication and interpersonal abilities
- Tech-savvy with the ability to quickly learn service software
- Comfortable working in a fast-paced environment
- Dependable, proactive, and solution-focused
- Experience in HVAC, plumbing, or service dispatching is a big plus
Why Work at Total Temp?
- Career Growth – Real opportunities to move up
- Supportive Team – Friendly, professional, and driven
- Modern Tools – We invest in top software and equipment
- Benefits – Health insurance, paid time off, performance bonuses
- Stability & Reputation – Trusted HVAC/R provider in the region
What Our Ideal Candidate Says:“I’m not just looking for a job—I want to be part of a growing team where I can make a difference every day.” Apply Now
If this sounds like you, we’d love to connect. Click “Apply Now” and start your journey with Total Temp today.
Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Expected hours: 50 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 10 hour shift
- Holidays
- On call
- Overtime
Experience:
- Dispatching: 3 years (Preferred)
Ability to Commute:
- Avon, MA 02322 (Required)
Ability to Relocate:
- Avon, MA 02322: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $25