What are the responsibilities and job description for the Client Collaboration Manager position at Troutman Pepper Locke LLP?
We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
Troutman Pepper Locke embraces and fosters innovation to drive greater efficiency, with the Innovation team at the forefront of integrating technology and legal services to deliver unparalleled value to the firm's clients. Troutman Pepper Locke is among the first law firms to release a custom firm-built GPT-powered application, Athena, for firm-wide use by attorneys and business professionals to draft, summarize, edit, and analyze language securely.
The Client Collaboration Manager, as part of the Knowledge Management and Innovation Department, will oversee the strategic development, implementation, and management of the firm's external client collaboration platform. The Client Collaboration Manager will play a pivotal role in enhancing client relationships and ensuring seamless communication and collaboration between the firm and its clients.
Essential Duties And Responsibilities
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, education, training, and/or experience.
Hiring Salary Range
$105,000.00 - $125,000.00
We invite you to explore the position below and to submit your application to join our team!
Troutman Pepper Locke embraces and fosters innovation to drive greater efficiency, with the Innovation team at the forefront of integrating technology and legal services to deliver unparalleled value to the firm's clients. Troutman Pepper Locke is among the first law firms to release a custom firm-built GPT-powered application, Athena, for firm-wide use by attorneys and business professionals to draft, summarize, edit, and analyze language securely.
The Client Collaboration Manager, as part of the Knowledge Management and Innovation Department, will oversee the strategic development, implementation, and management of the firm's external client collaboration platform. The Client Collaboration Manager will play a pivotal role in enhancing client relationships and ensuring seamless communication and collaboration between the firm and its clients.
Essential Duties And Responsibilities
- Design, develop, and implement comprehensive workspaces that align with the firm’s goals and objectives.
- Manage the creation, curation, and management of the external client collaboration workspaces to ensure they are relevant, up-to-date, and engaging for our clients.
- Lead pilot projects, evaluations, product selection, and firm-wide deployment of new offerings supporting improvements in the external client collaboration environment.
- Conduct regular audits of the client collaboration workspaces to ensure adherence to firm policies and legal requirements.
- Collaborate closely with attorneys, paralegals, and other stakeholders regarding project and business solution requirements; ensure the external client collaboration product meets the firm’s needs.
- Provide training and support to end users on the effective use of the external client collaboration platform.
- Generate and analyze reports on client usage, satisfaction, and platform performance.
- Provide insight and recommend potential directions to firm and practice leadership regarding the firm’s external collaboration technologies and industry trends.
- Stay current with industry trends and advancements in client collaboration tools, sharing information across the team regarding any relevant changes or updates.
- Strong knowledge of the HighQ platform and its capabilities.
- Strong understanding of legal services and the ability to communicate effectively with legal professionals and clients.
- Strong project management skills with the ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Knowledge of user experience (UX) design principles.
- Proactive and strategic, with the ability to successfully manage client interactions, coordinate cross-functional teams, and drive initiatives that improve client satisfaction and service delivery.
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. JD or legal background beneficial.
- Minimum of five (5) years of experience in client relationship management, preferably within a law firm or professional services environment.
- Demonstrated experience and success in leveraging technology to improve various workflows and long-standing business challenges.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, education, training, and/or experience.
Hiring Salary Range
$105,000.00 - $125,000.00
Salary : $105,000 - $125,000
