What are the responsibilities and job description for the IT Technical Support Analyst position at Troutman Pepper?
We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future.
We invite you to explore the position below and to submit your application to join our team!
The Information Technology Department is responsible for the Firm's computer and telephone systems. The IT Technical Support Analyst is responsible for installing, supporting, maintaining and tracking all firm computer and telephone equipment, as well as supporting the Microsoft Office Suite and Desktop Operating Systems in a network environment, all while providing outstanding customer service.
Essential Duties and Responsibilities :
- Provide support for AV conferences, including web enabled meetings under the direction of the AV Technical Lead Engineer.
- Provide offsite IT Support for firm related events, including, but not limited to, seminars and marketing events.
- Provide support for firm approved mobile devices, including, but not limited to, Blackberry, Apple iPhone and Droid devices.
- Manage accurate hardware asset inventory for all desktops, laptops and monitors including loaner and spare equipment as required by Standard Operating Procedures.
- Responsible for moves, equipment additions and changes, including setup of new user hardware and maintenance of existing hardware. This includes regularly moving printers, computers, monitors and other hardware.
- Manage accurate printer inventory and promptly inform the account manager of any adds, moves and changes as required by Standard Operating Procedures.
- Responsible for second level support for the Help Desk including after hours on-call duties.
- Provide first level telecom support including the voicemail system, inclusive of all adds, moves, and changes.
- Responsible for end-user support for Firm standard applications and peripheral hardware.
- Ensure all end user support requests are entered in the Help Desk call tracking system.
- Research possible issue resolutions with tools available, including the use of the Internet and other on-line knowledge bases.
- Maintain technical proficiency by participating in in-house technical training programs as well as external programs.
- Continue to develop skills, knowledge and ability to improve processes and procedures, and keep updated on trends and developments in the industry. This includes meeting annual personal development goals.
Knowledge, Skills and Abilities :
Education and / or Experience :
LI-Onsite
The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs.
This position description does not constitute a written or implied contract of employment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
By applying for this position, you agree and understand that Troutman Pepper Locke will process your Personal Information pursuant to the terms of our Worker and Applicant Global Privacy Notice. If you have questions about our data handling practices, or you are a resident of California, the United Kingdom, or the European Union and wish to exercise your privacy rights, please contact us at privacy@troutman.com.
Equal Employment Opportunity
Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.
Compensation is dependent on several factors, such as position, location, education, training, and / or experience.
Hiring Salary Range :
60,000.00 - $80,000.00
Salary : $60,000 - $80,000
