What are the responsibilities and job description for the IT Authorization & Technical Support Specialist position at Zim²?
Description
At ZIM, we're creating a buZZ in global shipping innovation, and looking for dedicated professionals to help us reach new horizons. Join a dynamic, inclusive team who will challenge you to grow, and support you every step of the way.
With ZIM, you'll hear the difference, feel the difference, and be the difference - as we make waveZ across the globe.
Main Purpose of the Role :
Ensure technical authorization, roles, responsibilities, access in systems are technically mapped well in place and support technical support as desk-technician
Main Tasks :
- Ensure System authorizations, access and role mapping for employees around the region is done on time and well in place by bridging between users and HQ-IT_AUTH team
- Ensure smooth and systematic onboarding of employees in terms of various systems accesses with focussed communication.
- To support as a desk technician as remote / local for regional offices and USA office for IT technical services, PC / Network / Mobile Support / Videoconference
- To Liaise with relevant SME (subject Matter experts) in HQ and Regional-IT and co-ordinate for all support for PC / network / IT Infra / Telephony
- To deploy images & disseminate IT and Security policies to the agency users and manage IT assets
- To Support Local Systems and Business Applications
- To coordinate with HQ / Regional office IT teams.
- To support users, handle remedy tickets / pc problems / tracing remedy status, etc.
- IT Agreement coordination and follow up.
- IT budgets submit / review / control.
- Communicate with various IT vendors & Telecom for purchasing / IT with IT PO creation
- To support office renovations projects in IT Infra aspects.
ZIMUSA #BeTheDifference #ZIMcareers
Requirements
Requirements :
