What are the responsibilities and job description for the Commercial Lines Processor (Customer Support) position at Troxell?
About Us
Top trusted risk advisor and solution provider for personal and business insurance where we work together to create the ultimate experience. We educate, advocate, and protect our people. We safeguard your future. We win by protecting people.
About the Role
The Processor will assist Producers and Service Line personnel in handling and processing new and renewal product lines business. Will also provide in-house customer service to clients as assigned and requested.
What You’ll Be Doing (Essential Responsibilities)
- Compile and organize client information necessary to process new and renewal policies, cancellations requests, and endorsement forms. Set up and maintains manual and electronic policy holder files.
- Enter data and text from a variety of source documents into electronic information files. Review and monitor output documents for discernible errors and enter corrections.
- Apply appropriate safeguards regarding the confidentiality and security of items such as policies, bank accounts, social security numbers, and endorsement forms.
- Review endorsements for accuracy and email/mail to clients. Answer questions on certificates.
- Maintain a suspense system to track outstanding orders, correspondence, and reports; and conduct appropriate follow up by telephone or personal contact to ensure accuracy and completeness of files. May issue binders. Follow up on suspense items and emails to carriers.
- Perform a variety of administrative support functions such as the sorting and processing of work unit mail, making proposals for Account Manager, photocopying, miscellaneous typing, facsimile transmissions, and other general office support duties to maintain an efficient and orderly work environment.
6. Perform special projects at management’s request.
You Will Succeed by:
Working Together. Collaborative | Inclusive | Open Communication
Creating WOW. Professional | Consistent | Passionate
Earning Trust. Positive | Empathy | Respect
Embracing Innovation. Proactive | Problem solvers | Openminded
What You’ll Bring to Us
- High School Graduate or GED required. Advanced training at technical, business, or college level is highly desired.
- 0-3 years of experience in a business or office setting highly desired.
- Property & Casualty License at hire or within 180 days of hire. Must maintain during employment.
- Excellent written and verbal communication skills and enjoy working with people in a high-volume customer service environment.
- Ability to be highly organized, yet flexible in dealing with shifting priorities, fluctuating workloads, and evolving procedures.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to key data and text via computer with accuracy and attention to detail while carrying out assignments with limited supervision.
- Ability to work independently with limited supervision, while maintaining positive staff relationships within a teamwork environment.
- Good familiarity with computers and various software programs. Experience with MS Office products (Word and Excel) and the Internet are desirable.
What We Need from You
- Full-time
- Hours are 8:00 am to 4:30 pm
- This position is eligible for hybrid work
- Travel: None
The Fine Print
- Work is typically performed in a standard office setting with no travel required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- May be required to work more hours than normally expected during a regular workweek.
- Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
