Customer Service Specialist

TROY is known worldwide as the foremost specialist in reliable, innovative, top-quality small arms components, accessories and complete weapon upgrades. TROY firearms and platforms are produced to the same, stringent specifications all TROY products are held to.

We pride ourselves on fostering a collaborative and forward-thinking work environment that encourages creativity and professional growth. As we continue to expand our operations, we are seeking a highly Customer Service Specialist to join our team.

This is a full-time on-site role for a Customer Service Specialist at Troy Industries, Inc. in Clarksville, TN. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, maintaining proper phone/email etiquette, and delivering a positive customer experience on a daily basis using technical expertise.

Responsibilities:

• Customer Support and Customer Service;
• Team player and desire to grow with TROY!
• Proven Customer Satisfaction and Customer Experience expertise;
• Data entry-accurate sales orders;
• Responsible for RMA process and follow through;
• Ability and desire to work in other departments and cross train;
• Required to follow customer service "follow-up" guidelines established by TROY;
• Excellent interpersonal and communication skills;
• MS Office and ERP experience;
• Problem-solving abilities and attention to detail;
• Ability to handle challenging situations with patience and empathy;
• Experience in a similar industry or role strongly encouraged.

Requirements:

• Highschool Diploma or GED equivalent.
• Proficient in reading, writing, and following work instructions.
• Experience in manufacturing environment or comparable military experience preferred, but not required.
• Individual needs to be able to communicate with Supervisor and Manager.
• Individual needs to be able to communicate effectively with all levels of the organization and external customers.
• Unquestionable integrity and strong work ethic.
• Drug, alcohol, and smoke free workplace.
Must be U.S. citizen and pass a background check.

We strongly encourage veterans and the families of service members to apply. Veterans bring unique skills and experiences to the workforce. We will consider military service as comparable to work experience and education in our employment decisions.

OUR BENEFITS:

We know how important your health and wellbeing are to you. TROY supports all aspects of the individual - self, health, wealth and community. We provide benefits for you and your family members.

Our benefits include:

• Medical, Dental, Vision,
• 401(k) Retirement Plan company match,
• Company paid; life insurance, AD&D, STD and LTD,
• Vacation time, plus 8 company paid holidays,
• Plus more!
• Starting hourly wage $19-23 per hour. (Hourly range based on KSA of candidate)
• Monday-Friday, 8 hour shift. (TROY positions hours are subject to change based on TROY management decision.)

DISCLAIMER

Please note this job post is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

AAP/EEO STATEMENT

It is our policy to provide equal opportunity to all qualified individuals without regard to their race, color, religion, national origin, age or sex in all personnel actions including recruitment, evaluation, selection, promotion, compensation, training and termination. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties.