What are the responsibilities and job description for the Hotel Front Desk Agent position at Tru by Hilton Albany Airport?
Exciting opportunity to be a member of the of the all new Tru by Hilton Albany Airport team! Be a part of something brand new with the ability to advance your career and knowledge of the hospitality industry.
As a guest service agent, your duties will include but are not limited to:
- Greet, register, and assign rooms to all incoming guests
- Complete checkouts and handle monetary transactions
- Provide guests with information about and directions to local restaurants, landmarks, and attractions
- Respond to guest requests and concerns in a timely manner
- Send daily shift report to team members
- Ensure work area is clean and well stocked at all times, including market
- Provide outstanding guest service and ensure guest satisfaction
- Drive guests to and from the Albany International Airport and other local destinations via hotel shuttle
- Assist with public area cleaning duties
- Assist with breakfast operations
- Other duties as assigned or requested by management
Requirements:
- High school diploma or equivalent preferred
- Valid Driver's License
- Ability to stand for extended periods of time
- Schedule varies weekly and will include days, evenings, holidays and weekends
- Professional appearance
- Ability to write, read, and communicate in English
- Reliable transportation
- Positive attitude and excitement to be a part of something new!
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed
Application Question(s):
- What days are you available to work?
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Required)
- Front Desk: 1 year (Required)
License/Certification:
- Driver's License (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
Salary : $16