Hotel Front Desk - Guest Service Representative

Why Tru by Hilton:

For 2024, Fortune magazine and Great Place to Work have named Hilton the #1 World's Best Place to Work. 95% of Hilton employees say it is a great place to work, compared to 57% of employees at a typical U.S.-based company. Join our Tru by Hilton Spokane Valley team today to experience why!

Job Purpose:

The guest service representative will ensure that the guests have a great experience at the hotel. They will exhibit a friendly and professional demeanour in all interactions with guests and ensure that any issues are resolved promptly.

Pay Range:

• $16.66 - $18.25 per hour

Benefits Available:

• 401k
• Paid Time Off based on length of service
• 8 Holidays: New Year's Day, President's Day, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, and Christmas Day
• Go Hilton (Team Member Travel Discount)

Duties & Responsibilities:

• Act as the first point of contact for guest information.
• Administer check-ins and check-outs.
• Assigning rooms and taking care of administrative duties.
• Processing guests’ payments.
• Processing food and beverage requests.
• Delivering mail and messages.
• Promote facilities, amenities, and activities, as well as be a source of information for guests.
• Update guest records.
• Problem-solve to achieve guest resolution.
• Accommodating general and unique requests.
• Storing/Selling alcoholic beverages.
• Stocking products.
• Other duties as assigned by management.

Working Conditions:

• The worker is not substantially exposed to adverse environmental conditions.

Skills & Qualifications

• High school diploma or equivalent required.
• 2 years of previous hospitality experience preferred.
• Good interpersonal skills.
• Excellent written and verbal communication skills.
• Conflict resolution experience.
• Patience and good listening skills.
• 21 years of age or older

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
• Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles
• Kneeling: Bending legs at knee to come to a rest on knee or knees.
• Crouching: Bending the body downward and forward by bending leg and spine.
• Crawling: Moving about on hands and knees or hands and feet.
• Reaching: Extending hand(s) and arm(s) in any direction.
• Standing: Remaining upright on the feet, particularly for sustained periods of time
• Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another
• Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position. This factor is important if it occurs to a considerable degree and requires the substantial use of the upper extremities and back muscles
• Grasping: Applying pressure to an object with the fingers and palm
• Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly
• Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound.
• Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.