What are the responsibilities and job description for the Front Desk Agent position at Tru by Hilton - Stoughton, WI?
Front Desk Agent Join our team at [Your Hotel/Resort Name], a prestigious hospitality establishment dedicated to providing exceptional guest experiences. We offer a supportive work environment, competitive compensation, and opportunities for growth and development within the hospitality industry. Job Overview: As a Front Desk Agent at [Your Hotel/Resort Name], you will be the first point of contact for our guests, embodying our commitment to outstanding customer service. Your primary responsibility will be to ensure smooth check-in and check-out processes, handle guest inquiries and requests, and contribute to creating a welcoming atmosphere for all visitors. Duties: - Greet guests with a warm and friendly demeanor, providing them with information about hotel services, amenities, and local attractions. - Efficiently check guests in and out, process payments, and manage reservations accurately. - Answer phone calls and emails promptly, addressing guest queries or concerns in a professional manner. - Assist guests with luggage handling and transportation arrangements as needed. - Collaborate with other departments to fulfill guest requests and ensure seamless communication throughout the property. - Conduct night audits to reconcile daily transactions and prepare reports for management review. - Maintain a tidy and organized front desk area, ensuring all necessary supplies are stocked. Experience: Required: - Previous experience in customer service or front desk operations within the hospitality industry. - Proficiency in using phone systems and reservation software. - Strong communication skills with the ability to interact effectively with guests from diverse backgrounds. - Multilingual abilities are a plus to cater to international guests. Preferred: - Background in hospitality management or related field. - Familiarity with night audit procedures. - Passion for delivering exceptional guest services and exceeding customer expectations. If you are a dedicated professional with a passion for hospitality, excellent communication skills, and a commitment to providing top-notch guest experiences, we invite you to apply for the Front Desk Agent position at [Your Hotel/Resort Name]. Join us in creating memorable stays for our valued guests.
Job Types: Full-time, Part-time
Pay: $16.00 - $17.00 per hour
Schedule:
- 10 hour shift
- 8 hour shift
- Holidays
- Monday to Friday
- Night shift
- Overnight shift
- Rotating weekends
Work Location: In person
Salary : $16 - $17
