What are the responsibilities and job description for the Front Desk Agent position at Tru by Hilton?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will serve as the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong organizational skills and the ability to manage multiple tasks efficiently while maintaining a professional demeanor.
Duties
- Greet and welcome guests upon arrival, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently, including handling reservations and payments.
- Answer phone calls and respond to inquiries regarding services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations through data entry.
- Provide support for guests' needs, including personal assistance or recommendations as necessary.
- Collaborate with other departments to ensure seamless guest experiences.
- Handle any guest complaints or issues with professionalism and promptness.
- Maintain cleanliness and organization of the front desk area.
Skills
- Proficient in computer literacy, including familiarity with Google Suite and data entry systems.
- Excellent customer service skills with a focus on creating positive interactions.
- Previous experience as a front desk receptionist or in a similar clerical role is advantageous.
- Strong organizational abilities to manage tasks effectively in a fast-paced environment.
- Ability to multitask while maintaining attention to detail.
- Experience in customer support roles is preferred but not required.
- Strong typing skills to ensure efficient documentation and communication.
Join our team as a Front Desk Agent where you can utilize your skills in a dynamic environment while contributing to an outstanding guest experience!
Job Types: Full-time, Part-time
Pay: $10.75 - $11.28 per hour
Expected hours: 20 – 30 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Ability to Commute:
- Wauseon, OH 43567 (Required)
Ability to Relocate:
- Wauseon, OH 43567: Relocate before starting work (Required)
Work Location: In person
Salary : $11 - $11
