What are the responsibilities and job description for the Hotel General Manager position at Tru by Hilton?
Join our team, a 2025 USA Today Top Workplace Winner!
We are hiring a Hotel General Manager to oversee the fun and vibrant Tru by Hilton located on Madisons thriving West Side. Lead a passionate, diverse, and high-energy team dedicated to delivering exceptional guest experiences.
Why Youll Love Working with Us
The Tru by Hilton is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
Achievements for NCG Hospitality and our portfolio of properties include:
Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Professional Development:
How do I make an impact on my team?
Our Hotel General Manager is dedicated to building and maintaining a great team in order to provide all guests with a first-rate customer service experience.
What does success look like in this role?
Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center.
NCG Hospitality is an Equal Opportunity Employer.
We are hiring a Hotel General Manager to oversee the fun and vibrant Tru by Hilton located on Madisons thriving West Side. Lead a passionate, diverse, and high-energy team dedicated to delivering exceptional guest experiences.
Why Youll Love Working with Us
The Tru by Hilton is managed by NCG Hospitality, a family-owned property management company with over 45 years of proven success. We invest in you and your career development, providing tools, resources, and mentorship to help you succeed. We foster genuine customer engagement and a positive, team-oriented work culture where your contributions are valued and celebrated.
Achievements for NCG Hospitality and our portfolio of properties include:
- USA Today Top Workplace Winner 2025
- WI State Journal Top Workplace 2025
- Madison Magazine Best Places to Work 2025
- AZ Central Top Workplace 2024
- Cultural Excellence Award 2024
Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more.
Professional Development:
- Dedicated training and development with opportunities for growth.
- Educational and professional certification assistance.
- Career advancement opportunities with NCG Hospitality, a company that owns multiple name-brand properties across the country.
- Paid time off and anniversary day off with pay.
- Paid volunteer hours Earn money for community service!
- Health, dental, and vision plans.
- Virtual telehealth services.
- Health and fitness monthly reimbursement program.
- Worldwide hotel stays starting at forty nine dollars per night (rate based on availability and property brand).
- Free night stays at NCG Hospitality hotels.
- Same day pay
- 401(k) retirement plan with a 100% match on the first 3% and 50% match on the next 2% of team member contributions.
- "Catch of the Day" program Earn money for helping other team members and guests!
- "Everyone Sells" program Earn money for bringing in business to our properties!
- Health Savings Account
How do I make an impact on my team?
Our Hotel General Manager is dedicated to building and maintaining a great team in order to provide all guests with a first-rate customer service experience.
- Plan, develop, coordinate, and implement the day-to-day operations of the property
- Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
- Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan
- Lead the property management team to ensure that product and service quality standards are maintained
- Inspect guest rooms and public spaces to maintain standards set forth by company and property brand
- Maintain personal contact with guests, clients, and community organizations
- Ensure safety and security of the property, staff and guests and responding to all emergency situations
- Remain current on industry trends and local market activities
What does success look like in this role?
- College degree or at least five years of related work experience in business management, hospitality or related field
- Strong customer service skills to include problem-solving and complaint resolution
- Strong interpersonal, relationship building and communication skills
- Strong attention to detail and organized
- Ability to work effectively and efficiently in a fast-paced setting
- Reliability and honesty
- Desire to contribute to a supportive and effective team
Who is NCG Hospitality?
We are a leader in the ownership, development, and operations of premier hospitality properties. NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center.
NCG Hospitality is an Equal Opportunity Employer.
