Assistant Health Services Manager

Benefits:

• 401(k)
• Paid time off
• Training & development

Job Overview:
We are seeking a detail-oriented and proactive Assistant Health Services Manager to join our team. The ideal candidate will provide exceptional management skills, administrative support and problem-solving capabilities that meet company goals.


Job Responsibilities and Duties:

• Ensuring operations run smoothly daily. This includes promoting positive patient experiences, reviews, team members job satisfaction, workplace efficiency, shorter wait times, and completion of tasks.
• Supervising and holding accountable support team of receptionists, call center representatives, medical assistants, and health coaches to ensure daily goals are met.
• Performance management of employees regarding performance, quality and policy.
• Troubleshooting problems such as non-working equipment, patient complaints, inefficiencies, workplace conflicts, and other items that may disrupt operations.
• Assistance in managing patient dashboards such as zocdoc, patient pop, and healthix.
• Manage daily spreadsheets and reporting data to the leadership team.
• Managing schedule of providers through E-Clinical Works EMR to meet patient volume goals.
• Working with various departments on improvement initiatives.
• Assisting with inventory management.
• Hold regular office meetings and keep staff informed about new policies and procedures, insurance info, etc.
• Training and onboarding new employees.
• Promoting a harmonious team culture that aligns with the mission.
• Assisting and supporting the Health Services manager.
Other duties as assigned

Pay: $40,000-65,000 Annual


Benefits:

• Paid time off
• 401(k)
• HSA
• Holiday Pay
• Commuter benefits
• Opportunities for advancement
Training and development

Location: Brooklyn


Schedule:

• Monday to Friday
• Saturdays as needed
Day Shift

Qualifications and experience:

• Bachelor's/master’s degree preferred
• 5 years experience working in a healthcare setting (required)
• Experience supervising more than 20 employees (required)
• Proactiveness and initiative to complete tasks with minimal or no supervision needed.
• Proven track record of success in similar role.
• Experience with E-Clinical Works (required)
• Experience with Microsoft Excel (required)
• Ability to reliably commute to our office 5 days a week (Required)
• Ability to make effective administrative/procedural decisions and recommendations
• Working knowledge of medical billing and insurance protocols
• Excellent customer service and leadership skills
• Knowledge of patient care protocols, procedures, regulations and standards
• Thorough understanding of medical front office operations including reception/registration, scheduling, determination of eligibility, prior authorizations, and collection of copays/outstanding patient balances
• Understanding of fiscal management principles and procedures
• Organization and attention to detail
First one in and last one out work mentality

https://www.thetrumed.com/