What are the responsibilities and job description for the IT Manager position at Trucent?
Trucent, Inc. is a global leader in fluid recovery and regeneration solutions helping manufacturers and producers achieve operational excellence by incorporating sustainable processes. We are committed to demonstrating leading-edge sustainable solutions and approaches to industrial production and materials management. Our customer-centric solutions include Fluid Separation for Metalworking and Manufacturing, Industrial Fluid Control, Plant Process Optimization, Corn Oil Extraction, and Oil Flow Optimization.
We are currently seeking a skilled IT Manager to join our dynamic corporate team in providing technical support and maintaining our IT infrastructure. The ideal candidate will play a crucial role in ensuring the smooth operation of our systems by resolving technical issues, assisting users with IT-related problems, and contributing to the overall efficiency of our IT environment.
We are ready to act immediately on those candidates who are the best fit for the role. You'll first hear from someone in Talent Acquisition and then the next step will be a personal interview with our Hiring Manager.
Responsibilities
- Manage and support company applications and systems (PC& laptops, Windows, Printers, storage, network, VPN, Office 365
- Supervise and support all approved software applications.
- Responsible for keeping computer systems updated with latest operating system and application patches.
- Assist coordination of adds/moves and changes
- Provisioning and system setup for new hires.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
- Installing and configuring hardware and software components throughout various network infrastructure devices.
- Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
- Manage projects start to finish such as server upgrades
- Respond to incidents reported by email and phone calls
- Perform other miscellaneous non-recurring special projects on daily, weekly and/or monthly basis.
- Perform other related duties or special projects.
- Comply with all aspects of the Trucent safety program, including but not limited to: hazard communication, PPE requirements and attending quarterly safety training.
- Adhere to all company policies, procedures and business ethics.
Qualification Requirements
Education:
- Bachelor's degree in IT management or related field
Experience:
- Requires a minimum of 5 years of experience in a corporate IT.
Skills and Abilities (May be representative but not all-inclusive, of those commonly associated with this position):
- Excellent technical knowledge of network and computer hardware, including troubleshooting network connectivity issues, hard drive errors, network drive and printer mapping.
- Ability to review, evaluate and recommend new technologies.
- PC & Laptop and Office 365
- Networking (VPN/VLAN/SWITCH/Meraki)
- MS Windows OS, MS Exchange, MS SQL
- Superior written and verbal communication skills.
- Strong project management skills with demonstrated ability to multi-task and set priorities within tight timelines.
- Excellent organizational skills, attention to detail and able to effectively multi-task.
- Flexible to open and changing priorities and managing multiple tasks simultaneously within compressed timeframes.
