Job Title: Distribution Center Supervisor

Truck Hero is seeking a highly motivated and organized individual to fill the role of Distribution Center Supervisor. This exciting opportunity will allow the right candidate to take on new challenges and contribute to the growth and success of our company.

• Key Responsibilities:
• Manage and supervise shift employees
• Develop and maintain effective relationships with internal and external stakeholders
• Oversee the daily workflow and manage shift schedules to ensure adequate staffing
• Monitor and improve operational processes to meet performance metrics and deadlines
• Coordinate with other supervisors and departments to ensure seamless operations
• Ensure all orders are processed accurately and efficiently
• Ensure all products are handled and stored correctly to prevent damage
• Address and resolve any issues or escalate to shift management
• Promote a culture of safety and ensure compliance with all health and safety regulations
• Conduct regular safety audits and training sessions
• Handle incident reports as needed
• Act as the main point of contact for team-related issues and concerns
• Communicate effectively with team members, management, and other departments
• Prepare and present team reports and performance data to management
• Identify areas for improvement and implement process enhancements
• Stay updated with industry trends and best practices
• Lead or participate in special projects and initiatives aimed at improving distribution center operations

Requirements:

• Education and Experience:
• High school diploma or GED required
• Bachelor's degree in logistics, business, or related field preferred
• 3 years of experience in operations or logistics required
• 1 years of experience at a leadership level with similar responsibilities preferred

• Required Licenses:
• Ability to become licensed in operating powered warehouse equipment such as reach forklift trucks and order pickers

• Skills, Abilities, and Knowledge:
• Strong team management abilities
• Excellent organizational and time management skills
• Skilled in Microsoft Office and ERP/WMS software
• Ability to work under pressure and meet tight deadlines
• Effective communication and interpersonal skills
• Ability to respond to customer or carrier requests in a timely and professional manner
• Ability to adapt to changes while maintaining productivity measures

Competencies

• Adapts to Changes:
• Manages competing demands
• Changes approach or method to best fit the situation
• Able to deal with frequent change, delays, or unexpected events

• Customer Focus:
• Responds promptly to customer needs
• Responds to requests for service and assistance
• Meets commitments

• Innovation:
• Volunteers readily
• Undertakes self-development activities
• Seeks increased responsibilities
• Takes independent actions and calculated risks
• Looks for and takes advantage of opportunities
• Asks for and offers help when needed

• Results Orientation:
• Sets and achieves challenging goals
• Demonstrates persistence and overcomes obstacles
• Measures self against standard of excellence
• Takes calculated risks to accomplish goals

• Problem Solving:
• Identifies and resolves problems in a timely manner
• Gathers and analyzes information skillfully
• Develops alternative solutions
• Works well in group problem-solving situations
• Uses reason even when dealing with emotional topics

• Interpersonal Skills:
• Approaches others in a tactful manner
• Reacts well under pressure
• Treats others with respect and consideration regardless of their status or position
• Accepts responsibility for own actions
• Follows through on commitments

Supervisor Responsibilities

• Supervisor:
• Schedules, oversees, and reviews the work of direct reports

Physical Requirements

• Medium Work:
• Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently

Physical Activities

• Lifting:
• Standing
• Walking
• Talking
• Hearing

Visual Acuity

• Closely Visually:
• Preparing and analyzing data and figures
• Transcribing
• Viewing a computer terminal

Working Conditions

• Warehouse Environment:
• Subject to both an office environment and warehouse environment
• Working near the shipping and receiving docks