What are the responsibilities and job description for the Branch Manager position at Truck Parts Company?
Job Summary
The Branch Manager is responsible for managing the daily operations of the branch, ensuring a safe and efficient work environment, and ensuring compliance with all relevant regulations. This role focuses on achieving sales targets and inventory goals, while maintaining high standards of customer service and satisfaction.
Key Responsibilities:
Team Management & Supervision:
- Hire, train, and supervise employees (sales reps, warehouse personnel)
- Review and monitor work processes to ensure efficiency and effectiveness.
- Assign duties and plan work schedules to maintain optimal staffing levels and accommodate fluctuating workloads.
- Regularly communicate with staff to ensure procedures are followed, new methods are introduced, and changes are implemented on time.
- Conduct regular performance evaluations, provide feedback, and work with employees to create improvement plans and professional growth strategies.
- Hold annual performance review meetings with each employee to set objectives and assess future goals.
- Enforce company policies and procedures, and provide guidance on personal growth and career development.
Operational Responsibilities:
- Prepare regular reports for the leadership team.
- Assist at the parts counter weekly to ensure procedures are being followed and maintain familiarity with operations.
- Ensure prompt customer service with all walk-in customers
- Maintain accuracy by ensuring order fulfillment and daily inventory receipt postings.
- Manage the daily invoicing process and ensure timely deposit of cash receipts, in alignment with accounting instructions.
- Process vendor invoices according to accounting protocols.
- Approve expenses within budget limits.
Inventory Management:
- Ensure that inventory reports are reviewed weekly and take corrective action for any negative quantities. Follow up on open invoices and POs or cancel them as needed.
- Oversee the review of the branch accounts receivable aging on a weekly basis, collaborating with the credit department to ensure timely collections.
- Ensure equipment, such as delivery trucks and forklifts, undergo preventive maintenance and daily inspections.
The Branch Manager plays a critical role in the success of the branch, fostering a collaborative work environment, meeting financial goals, and maintaining high standards of customer service and operational excellence.
