What are the responsibilities and job description for the Customer Service Representative I position at Truckee Donner Public Utility District?
Position:
The Truckee Donner Public Utility District is looking to fill the position of Customer Service Representative I.
Under the direct supervision of the Customer Service Supervisor, to provide efficient and courteous service to all inquiries by the electric and water customers of the District.
Please click the link to see the full job description for essential duties and qualifications.
Truckee Donner PUD
Truckee Donner PUD is a not-for-profit, community owned utility governed by locally elected Board of Directors.
Headquartered in historic Truckee, CA, in the incomparably beautiful Lake Tahoe Region, the Truckee Donner PUD is one of the most stable and progressive utility districts anywhere. With roots dating to 1927, the Truckee Donner PUD provides sustainable, reliable, and high-quality water and electric services to over 13,000 electric customers and over 12,500 water customers in greater Truckee, a service area of 45.5 square miles.
Mission: To provide reliable, high quality water and electrical power services while meeting customer demand, and to manage District resources in a safe, open, responsible, environmentally sound manner at the lowest practical cost. See About Usfor additional details.
Minimum Qualifications:
Below are a list of requirements that represents the knowledge, skill or ability required for this position:
- A high school diploma or equivalent is required
- Two years clerical experience is required
- Experience using personal computers and software, including Microsoft Excel and Word is required
- Ability to accurately operate a 10-key calculator by touch and type at a speed of 40 WPM
- A valid Class C driver's license is desired
- Ability to read and comprehend instructions and correspondence
- Ability to rapidly and accurately calculate figures and amounts and handle money transactions
- Ability to write correspondence using correct grammar, spelling and punctuation
- Ability to effectively present information to customer and co-workers using tact and diplomacy
- Excellent customer services skills: friendly, courteous and helpful
Benefits:
Low monthly medical/dental premium rate, coverage starts at time of hire
Paid Time Off - 40 hours in bank at time of hire and accrual at 10 days a year, increasing with tenure
12 Paid Holidays
1 Floating Holiday
12 Annual Sick Days
CalPERS Retirement
And More!
APPLICATION AND SELECTION PROCEDURE
Application screening will be part of the selection process. Based on the application screening, those candidates with the most relevant qualifications will be invited to an oral interview, which may include a practical exam.
Qualified and interested applicants are encouraged to complete and submit a District Employment Application here: https://web.tdpud.org/Forms/VedoF
We are accepting applications until the end of day on 04/13/2025.
Job Type: Full-time
Pay: $32.05 - $38.95 per hour
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $32 - $39
