What are the responsibilities and job description for the Helpdesk Associate - Logistics position at Trucking People?
Please call Liza at 281-612-1870 for more details and a quick phone screen
Overview :
We are seeking an individual familiar with the transpiration industry to ensure trips are running smoothly and safely from the service operations command center.
In this role, you will identify ways to maximize safety and service efficiency, including real-time management of fleet and crew allocation. You will also monitor areas within the vehicle’s operational design domain and put restrictions in place if certain areas should be temporarily avoided (e.g., civic events, signal alerts, or emergency scenes).
The ideal candidate has strong communication, problem-solving, and interpersonal skills, attention to detail, and the ability to handle multiple tasks independently.
As a Help Desk Associate, you will :
Support commercial service operations from the service operations command center. Ensure all operational teams are ready for service by completing pre-mission startup checklists. Work cross-functionally to ensure the operation in your market is running smoothly. Be the first stop for basic vehicle troubleshooting. Create and escalate service disruption events via an internal ticketing system. Dispatch fleet response crews in the event a vehicle needs to be recovered and coordinate with other cross-functional teams for updates. Manage market configuration, like setting restricted areas and hours of operation. Assist with documentation and process improvement.
Qualifications :
- 1 years multi-channel customer service experience, including working with a ticketing system (e.g. Jira, ZenDesk)
- Tech-savvy, possessing solid computer literacy / software proficiency
- Logistics, fleet ops, and / or dispatch experience
- Basic vehicle troubleshooting skills
- Proactive mindset and resourcefulness
- Excellent written and verbal communication skills
Preferred Qualifications :
If you are passionate about technology and enjoy helping others solve their technical challenges, we encourage you to apply for this exciting opportunity as a Help Desk Associate.
Benefits :Available Shifts :
About Trucking People :
Trucking People is a collective of transportation industry professionals representing a variety of expertise, all of whom bear one single mission- to provide companies with the best talent for their transportation / office operations. From recruiting and HR to executive leadership and commercial drivers, our team has the background and experience necessary to clearly identify, qualify, and secure the talent needed to ensure the success of our clients operations.
Salary : $31
