What are the responsibilities and job description for the Helpdesk Associate position at U.S. Renal Care?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
- Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and / or email, but occasionally in person
- Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
- Handles back-up duties in software installation & troubleshooting as required
- Serves as initial point of contact from the IT department for new users
- Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
- Maintains accurate inventory of IT equipment
- Coordinates repair of IT hardware and keep track of warranty information
