What are the responsibilities and job description for the PBX Helpdesk Associate position at White Rock Medical Center?
Job Description
Job Description
Description :
White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical / surgical care, bariatric, cardiology, outpatient and emergency medicine.
Our mission is to deliver exceptional healthcare with compassion and excellence.
White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.
Apply today!
Why join White Rock Medical Center?
Competitive salary and benefits
Employee programs and events.
Paid Time Off and 7 Company Holidays.
Employer paid life insurance.
Additional voluntary benefits such as STD, LTD, etc.
Job Summary
The PBX Helpdesk Associate is responsible for assisting the PBX helpdesk with answering and routing calls as well as assisting in various IT Helpdesk functions. This is a dule role with 60% PBX and 40% IT Helpdesk. The PBX Helpdesk Associate will have a pleasant attitude, a willingness to learn and act in a dependable and responsible manner.
Essential Functions
- Responsible for answering incoming calls and routing calls to correct department or extension.
- Conduct emergency communication to the Fire and emergency response units.
- Responsible for IT documentation and troubleshooting IT related issues with guidance.
- Prioritize calls to the CODE phone over all other calls.
- Train on the PBX system and existing VoIP platform.
- Other duties as assigned by Manager.
Behavioral Standards
Communication / Knowledge
Collaboration / Teamwork
Requirements : Experience
Education
