What are the responsibilities and job description for the Helpdesk Associate position at eXcell?
CompucomStaffing
you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
Our client has a brand new opportunity for a qualified Helpdesk Associate to join their team onsite in Dallas, TX and support hardware and software platforms.
Duties and Responsibilities :
Maintain desktop and laptop environments
Troubleshoot issues
Serve as the first line of defense for connectivity issues and escalate more complex problems to the IT Engineering team as needed
Provide support for and not limited to OneDrive, Citrix, Microsoft 365, Teams, Windows 10 and 11, Active Directory password resets, VPN, Mobile Device Email, MFA (Google Authenticator), and printer installations
Assist in the deployment and configuration of new hardware and software
Demonstrate exceptional customer service and communication skills
Deliver remote and onsite helpdesk support using the ConnectWise ticketing system
Document troubleshooting steps and solutions in the ticketing system
Resolve issues to ensure user satisfaction
Maintain communication with customers throughout the problem resolution process
Monitor and respond promptly to requests received via the IT help desk
Manage the email and ticket tracking system, processing tickets based on priority
Report escalated issues to the Lead / Manager for further resolution
Image computers and collaborate with end users to upgrade equipment
Handle projects or tasks assigned by Manager
We offer a comprehensive benefit package that you can elect into including but not limited to : Health Insurance (Medical, Vision, Dental), 401k, Basic Life / AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA / HSA Pre-Tax Benefits, Employee Discounts.
W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time.
CompucomStaffing
Supports Equal Employment Opportunity
CompucomStaffing
a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit
www.compucom.com
