Agent Liaison (Temporary, 3-4 months)

Job Overview:

The Agent Liaison is responsible for supporting the company's telecommunications agents by providing training, support, and assistance. This role involves collaborating with agents to resolve issues, coordinating with cross-functional teams to address agent needs, and promoting the company's products and services. This role is temporary and expected to last 3-4 months

Key Responsibilities:

• Provide training and support to agents on the company's products and services, sales processes, and policies.
• Address agent inquiries and issues by collaborating with cross-functional teams, including sales, customer service, and technical support.
• Maintain accurate and up-to-date records of agent interactions and communications.
• Coordinate with the company's sales team to promote and market products and services to agents.
• Monitor agent performance metrics and provide feedback to help agents achieve their goals.
• Assist with onboarding new agents by providing training and support during the onboarding process.
• Collaborate with the company's marketing team to develop and execute marketing initiatives targeting agents.
• Attend industry events and trade shows to promote the company's products and services to agents.
• Identify areas for process improvement and recommend solutions to improve the agent experience.

Qualifications:

• Bachelor's degree in business administration, marketing, or a related field. High school diploma or equivalent is required.
• 3 years of experience in sales, marketing, or customer service, preferably in the telecommunications industry.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to work well in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and customer relationship management (CRM) software.
• Knowledge of telecommunications products and services, sales processes, and policies.

The successful candidate for the Agent Liaison role will be a customer-focused individual with a track record of providing exceptional customer service and support. Additionally, the ideal candidate should have strong communication and interpersonal skills, the ability to collaborate with cross-functional teams, and knowledge of the telecommunications industry.