What are the responsibilities and job description for the Automotive Service Advisor position at True Auto Repair?
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will act as the primary point of contact for customers, providing exceptional service while managing their automotive repair and maintenance needs. You will utilize your expertise in automotive diagnostics and vehicle maintenance to ensure customer satisfaction and promote additional services.
Duties
- Greet customers promptly and professionally, assessing their automotive service needs.
- Conduct thorough vehicle inspections to identify issues related to performance, safety, and maintenance.
- Provide detailed explanations of repair options, including Brake repair, Diesel engine repair, and Air brake services.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain accurate records of customer interactions, service recommendations, and repairs performed.
- Collaborate with technicians to ensure timely completion of services while maintaining high-quality standards.
- Communicate effectively with customers regarding service updates and recommendations.
- Ensure a clean and organized service area for optimal customer experience.
Qualifications
- Strong understanding of automotive systems including suspension and alignment.
- Excellent customer service skills with the ability to build rapport with clients.
- Ability to effectively communicate technical information to non-technical customers.
- Detail-oriented with strong organizational skills.
- Ability to work in a fast-paced environment while managing multiple tasks.
- A valid driver's license is required.
Join our team as an Automotive Service Advisor where your expertise will contribute to our commitment to quality service and customer satisfaction.
Call or text Dave today 484-925-8818
Job Type: Full-time
Pay: $44,000.00 - $111,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- No weekends
Work Location: In person
Salary : $44,000 - $111,000