What are the responsibilities and job description for the Payroll Coordinator (Bilingual: Chinese) position at True Care?
Company Overview: Empowering Health, Enriching Lives: True Care’s Enduring Mission
At True Care, we stand as a beacon of compassion and excellence in home healthcare. With a profound commitment to enhancing the quality of life for individuals and families, our mission is to provide holistic, personalized care that empowers health and enriches lives.
Every day, we embark on a journey to bring comfort, vitality, and dignity to those we serve. Our mission is driven by a deep understanding of the unique needs and aspirations of each individual under our care. We believe that home is not just a place but a sanctuary where healing and well-being flourish best. Hence, we endeavor to make this sanctuary a haven of health and happiness.
We pledge to create a nurturing environment where our clients and their families feel heard, valued, and supported. Our highly trained and empathetic professionals are not just caregivers but partners in the pursuit of well-rounded wellness. With a focus on open communication, collaboration, and respect, we forge lasting relationships that transcend the boundaries of traditional healthcare
Our mission is to be a guiding light, illuminating the path toward optimal health and well-being. As we navigate challenges and triumphs together, we remain resolute in our dedication to uplifting lives, one compassionate interaction at a time.
At True Care, we don't just offer home healthcare – we offer hope, healing, and a brighter tomorrow.
Job Title: Compliance/Payroll Clerk
Reporting to: Payroll Manager
Job Summary
The Compliance/Payroll Clerk is responsible for the accurate processing of caregiver timesheets, which include processing timesheets, reaching out to caregivers for missing timesheets and answering payroll related questions. He/She provides continuous training and education to caregivers on IVR, EVV and ESS software. In order to help eliminate manual timesheets and enhance the electronic timesheets system. Provide continued support to the Payroll team.
Job Responsibilities:
- Reach out to caregivers for missing timesheets and advise them on the correct submission process
- Educate our caregivers on electronic timesheet submission
- Successfully utilize our paperless timesheet software
- Educate caregivers on electronic EVV verification
- Oversee and educate caregivers on EVV & ESS setup
- Audit all mail, faxed and emailed timesheets received
- Audit, approve & enter timesheets on a weekly basis to maintain and minimize payroll delays & discrepancies
- Maintain visit compliance for all confirmed visits
- Communicate with caregivers regarding incomplete or inaccurate documentation and timesheets
- Collaborate with internal departments
- Reporting: Pre-billing, missed visits etc
- Provided detailed information on wage parity benefits
- Answer and assist phone calls
- Support payroll team
Job Requirements:
- Fluency in Chinese and English is required, fluency in Spanish is a plus
- Experience using either Viventium or HHA Exchange is required
- High School diploma/GED equivalent
- Knowledge of financial/ payroll related software, and industry
- Analytical thinker
- Confident with numbers
- Strong organizational and communication skills
True Care provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
Salary : $22 - $24
