What are the responsibilities and job description for the Commercial Insurance Customer Specialist position at True Insurance Group?
Job Summary:
We are seeking a detail-oriented and customer-focused individual to join our team. The ideal candidate will have experience in the insurance industry and a proven track record in delivering excellent customer service. This position requires strong analytical skills, effective communication, and the ability to manage multiple tasks efficiently.
Key Responsibilities:
• Analyze insurance policies, coverage options, and claims to ensure accuracy and compliance with regulations.
• Assist clients in understanding policy details and resolving inquiries.
• Provide excellent customer service by addressing customer needs and concerns promptly and professionally.
• Prepare and maintain accurate records, reports, and documentation.
• Collaborate with internal teams to improve processes and ensure client satisfaction.
• Stay updated on industry trends and regulatory changes.
Qualifications:
Experience:
• Insurance industry experience preferred (minimum 1–2 years ideal).
• Customer service experience required.
Skills:
• Strong analytical and problem-solving abilities.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite and familiarity with insurance software is a plus.
Education:
• Bachelor’s degree in business, finance, or related field preferred but not required. Equivalent work experience considered.
Why Join Us?
• Competitive salary.
• Opportunities for professional development and growth.
• Collaborative and supportive work environment.
How to Apply:
Submit your resume and cover letter to msmith@trueinsgroup.com. Please indicate your preferred start date.
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.