Administrative Assistant

At True Life Center, we are part of the next evolution in mental health care. Our synergistic staff provides compassionate and collaborative care to each patient in a beautiful and serene center in the La Jolla/UTC area of San Diego.

If you are excellent at task management, enthusiastic about patient care, and want to be part of a truly unique model of health care delivery, please read on, this job offers an opportunity to see immediate and positive impact of your meaningful contributions, while being part of a growth-oriented team in a truly supportive environment.

We are searching for a person with medical scheduling experience that has a passion for providing exceptional customer service, exquisite attention to detail and can perform numerous administrative assignments. The ideal candidate embodies a positive and warm disposition, is competent and efficient with a knack for thinking on their feet, adaptable to changing priorities and possesses strong problem-solving skills.

Daily responsibilities include:

• Coordinates scheduling of services for our integrative programs for multiple providers.
• Reschedule patients, as needed, per provider recommendations and patient requests.
• Communicates with providers and patients to inform of any delays in scheduling.
• Provides concierge level of care with warmth, professionalism, conscientiousness and depth of information
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Collects patient payment responsibly and accurately prepares daily reporting or payment reconciliation as needed
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Manage projects independently with consistency and reliability through completion, to include tracking and reporting.
• Supports projects for new initiatives, and is proficient in google suite.
• Greets and welcomes guests and patients with radical hospitality, checking in patients in a quick and efficient manner.
• Takes and ensures inventory is accurate, noting deficiencies and adjustments based on office and operational needs.
• Identifies mistakes and creates new strategies/approaches to prevent future errors.
• Prioritizing tasks to meet deadlines with a strong sense of urgency
• Contributes to a positive work environment, even under pressure
• Comforts patients by anticipating patients' anxieties; answering questions;
• Supports the Administrative and Admissions Department by answering phones, responding to emails and other related duties.
• Contributes to team effort by accomplishing related results as needed.

Minimum Qualifications:

• Bachelor's degree in Health Administration, Business, or Communications preferred.
• 1-3 years of experience working in a medical office or healthcare facility with a high level of customer service interaction
• Knowledge and experience with standard office machines, filing systems/EMR, and operating a multi-line telephone
• Ability to communicate effectively and professionally in person, over the phone, and in writing
• Admissions experience is desirable--the ability to explain our patient services and philosophy of treatment to patients in a warm and engaging manner
• Proficiency in Google Docs and MS Office, including Word, Excel, and PowerPoint

Job Type: Full-time

Pay: $20.00 - $27.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• What interests you in working in the mental health field?
• What do you look for in a job or position beyond a paycheck?
• Describe an instance where you've experienced conflict in the workplace. What happened, what action steps did you take, and what was the resolution?

Ability to Commute:

• San Diego, CA 92121 (Required)

Ability to Relocate:

• San Diego, CA 92121: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $27