What are the responsibilities and job description for the Legal Billing Technology Support Specialist position at True North Consultants?
This position is responsible for assisting with billing technology projects while providing a high level of customer service to the Firms attorneys, secretaries, staff, and Clients.
Responsibilities :
Maintain positive internal customer relations while delivering technical advice as first tier support for user questions.
Researches and resolves client issues and discrepancies with software, reports, and billing processes.
Analyze and troubleshoot technical issues and provides recommendations while collaborating with Information Services for resolution.
Assist in training for all newly deployed software and provide ongoing support after go-live.
Work with stakeholders across departments on issues or suggested changes in policies and procedures.
Other duties as requested and assigned.
Requirements :
Bachelors degree preferred and a minimum of three (3) years of experience in a similar role in a law firm.
Experience with legal software, Aderant or Elite 3E highly desired.
Excellent written communication skills.
Excellent interpersonal communication skills, with the ability to provide the best customer service possible to attorneys, clients, and staff.
A strong client service approach and demonstrated ability to develop and convey recommended solutions to clients to resolve issues.
High level of proficiency with Microsoft Office, including advanced Excel skills.
SQL and / or Power Automate is a plus.
A background with data analytics a plus.
Excellent organizational and planning skills with ability to prioritize multiple tasks and projects to meet deadlines; ability to work under pressure in a fast-paced environment with demanding individuals.
Possess a strong desire to learn with the ability to quickly learn new technologies and solutions.
