What are the responsibilities and job description for the Front Office Supervisor position at True North Hotel Group Inc?
True North Hotel Group, an award-winning management and development company, is seeking a Front Desk Supervisor to join our team at our Fairfield Inn & Suites in Marlborough, MA. We offer awesome benefits and a great family culture.
RESPONSIBILITIES
- Responsible for assisting in the supervision of the Front Office operations and personnel.
- Promote an atmosphere that fosters friendly and efficient service for our guests.
- Oversee office personnel
- Greet guests and check them into hotel, issue room keys, direct guests to rooms and other areas.
- Respond to guest questions either in person or over the phone
- Fulfill guests’ needs, ensuring their stay is as enjoyable as possible; assist with dining, entertainment, and transportation reservations, as needed.
- Resolve guest problems/complaints
- Clerical duties including answering phone calls, taking messages, entering reservations, filing, photocopying, faxing, and mailing
QUALIFICATIONS
- High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience preferred.
- Must be able to move, lift, carry, push, pull and place objects weighing less than or equal to 50 pounds without assistance
- Previous hospitality management experience preferred
- Must be able to carry, lift, pull push up to 50lbs
We look forward to hearing from you!
True North is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.
Full Time, nights/weekends
