What are the responsibilities and job description for the Intake Specialist position at TrueCare Injury?
Company Description
TrueCare Injury, located in Atlanta, GA, is dedicated to helping individuals secure the compensation and justice they deserve while navigating the complexities of personal injury cases. Our team prides itself on creating a supportive and compassionate environment for our clients and employees alike.
Role Description
We are seeking a Hybrid Intake Specialist to join the team at TrueCare Injury. This full-time role combines remote work with in-person collaboration. As the first point of contact for potential clients, you will play a vital role in assessing their needs, ensuring a smooth intake process, and maintaining a positive experience.
Schedule and Training
- Hybrid Role: Work remotely most days, with daily in-person meetings during the first month for hands-on training and support.
- Sales Training: Attend weekly video meetings for sales training and ongoing development.
- After the initial month, in-person meetings will reduce based on progress and performance.
Key Responsibilities
- Serve as the initial point of contact for clients, answering inquiries and gathering necessary case information.
- Conduct comprehensive intake interviews to evaluate potential cases and document key details accurately.
- Provide empathetic and professional support to clients, ensuring they feel heard and understood.
- Communicate effectively with internal team members to facilitate case management.
- Stay informed about personal injury law and related processes to better assist clients.
- Maintain detailed records and follow up on pending cases to ensure timely processing.
Qualifications
- Exceptional communication and interpersonal skills, with a strong ability to build rapport.
- Experience in client intake, customer service, or related roles.
- Familiarity with insurance processes and terminology.
- Highly organized and detail-oriented, with the ability to manage multiple tasks efficiently.
- Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Prior experience in a legal, healthcare, or related field is preferred.
- Knowledge of personal injury law is a plus, but not required—we provide training for the right candidate!
Why Join Us?
- Flexible hybrid work schedule for better work-life balance.
- Be part of a mission-driven company making a real difference in people's lives.
- Comprehensive training and development opportunities in the personal injury field.
- Work in a collaborative and supportive environment.