What are the responsibilities and job description for the Admissions Specialist/Visit Facilitator (Bilingual: Spanish) position at TrueCare?
About US :
At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services-Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)-ensure patients receive the care they need, wherever they are.
Through our Telehealth and RPM services, we ensure that patients have real-time access to healthcare, empowering them to manage their health proactively and avoid unnecessary hospital visits. Our Chronic Care Management programs create tailored care plans for patients with chronic conditions, ensuring ongoing support between office visits. Additionally, our Community Health Initiatives focus on addressing health disparities, making care more accessible to underserved populations.
At POD Health, we strive to make healthcare personal, proactive, and accessible for all.
Admissions Specialist / Visit Facilitator
Position Summary Pod Health is seeking a highly organized and detail-oriented Admissions Specialist / Visit Facilitator to join our dynamic care team. This dual-role position focuses primarily on managing patient admissions and post-visit processes, while also supporting patient-provider interactions as needed. The ideal candidate will possess strong administrative skills, a passion for patient care, and a proactive approach to operational excellence.
Primary Role : Admissions Specialist
Objective : To oversee all post-visit processes, ensuring timely and accurate follow-up, service enrollment, and documentation management.
Core Responsibilities :
- Post-Visit Review :
Review provider notes and patient records in EMR
Create and manage CRM opportunities for various service lines.
Ensure all patient data is accurate and up-to-date.
Review and submit all required patient documentation.
Coordinate with internal case managers and service specialists.
Secondary Role : Visit Facilitator
Objective : To ensure seamless patient-provider interactions by managing appointment preparation, technical setup, and visit coordination.
Core Responsibilities :
Confirm appointments by contacting patients 30 minutes prior to their scheduled visit.
Notify providers of patient readiness and share key visit details.
Assist patients with troubleshooting technical issues before and during visits.
Handle last-minute changes such as cancellations or no-shows.
Qualifications and Skills Required :
High School Diploma or GED required; Associate or Bachelor's degree in Healthcare Administration, Public Health, or related field preferred.
1-2 years of experience in healthcare administration, patient admissions, or care coordination.
Strong attention to detail and data management skills.
Proficient in Microsoft Office Suite (Word, Excel, Outlook).
Key Competencies :
POD Health provides equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law.
