Office Manager/Billing Coordinator

Job Summary
We are seeking a reliable, organized, and energetic Office Manager to join our small physical therapy clinic. In this role, you will be responsible for managing a variety of administrative tasks to ensure smooth clinic operations. You will be the first point of contact for patients and handle scheduling, insurance, payments, documentation, and other office duties. The ideal candidate will play a crucial role in managing billing processes, ensuring accuracy in invoicing, and maintaining financial records. We are looking for a candidate who is detail-oriented, possess excellent communication skills, and has a positive attitude. You will also play a crucial part in maintaining the clinic’s environment, which includes ensuring cleanliness and organization while being mindful of the presence of two friendly clinic dogs.

Duties

• Greet patients warmly and professionally, ensuring a welcoming environment for clients and visitors.
• Demonstrate effective phone and email etiquette while managing phone systems to facilitate communication within the office.
• Schedule, reschedule, and confirm patient appointments efficiently.
• Maintain an organized appointment calendar to optimize clinic operations.
• Manage and track patient referrals and communication with referring providers.
• Collect and input patient information accurately into the clinics management systems (WebPT and OfficeAlly).
• Manage patient charts and ensure all required documentation is completed and filed correctly.
• Verify patient insurance coverage and benefits prior to appointments.
• Communicate with insurance providers to resolve coverage issues.
• Request, record, and track insurance authorizations as needed.
• Oversee the billing process from payment collection, generating invoices and inputting patient visits into the clinics management system to ensure claims get processed timely and accurately.
• Manage accounts receivable, including tracking payments and following up on outstanding invoices.
• Maintain and ensure accurate tracking of the clinic’s petty cash.
• Ensure the clinic stays clean, organized and stocked with necessary supplies. These duties also include sweeping, mopping, dusting, and clinic laundry.

Qualifications

• Proven experience in medical office management or similar administrative roles is preferred.
• Previous office experience, preferably in a healthcare or Physical Therapy setting preferred.
• Proficient in general office procedures and administrative tasks.
• Strong understanding of billing processes and financial recordkeeping.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook) and scheduling software.
• Excellent organizational skills and attention to detail.
• Strong communication skills, both verbal and written, with an emphasis on phone etiquette.
• Ability to handle sensitive patient information with confidentiality.
• Ability to multi-task and prioritize in a busy, fast-paced environment.
• Positive attitude, strong work ethic, and team-oriented.
• Must be comfortable around dogs, as there are two friendly dogs on-site.

Job Type: Full-time

Pay: From $24.50 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off
• Retirement plan

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Ridgefield, WA 98642 (Required)

Work Location: In person

Salary : $25