Claims Specialist

TrueNorth uses our core values of Exceptionalism, Collaboration and Resourcefulness to enthusiastically serve our clients, colleagues and communities. Our ideal candidates are hungry, humble and smart!  TrueNorth is seeking a Claims Specialist with deep expertise in the industries we serve to join our team in Cedar Rapids, IA.

About TrueNorth Companies

Our clients face great risk and big opportunities. They seek leadership, integrity and real results. For twenty years, TrueNorth has met our clients' needs by providing innovative strategies and a personal connection to those we serve. Our integrated platform of risk management, employee benefits and personal financial strategies creates a multifaceted approach to address today's ever-changing complexities. Come join our amazing team!

What TrueNorth Offers

TrueNorth offers a lineup of excellent benefits to all full-time employees, including:

• Annual Bonus
• Medical, Dental, Vision
• 401k with Company Contributions
• Responsible Time Off (RTO)
• 11 Paid Holidays
• Company-paid Life and Disability Coverage
• Paid Volunteer Time Off
• Donation Match Program
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Wellness Program with Financial Incentives/Discounts
• Hybrid Work Schedule
  
  

The Claims Specialist will actively manage moderate to intermediate claims for clients, ensuring a thorough understanding of the claim presented, contracts, case law, and jurisdictional nuances. This role involves analyzing claims data to determine loss trends and assist in loss prevention, facilitating claim reviews, client meetings, and vendor visits, and assisting clients in properly determining coverage.

Essential Job Functions

• Proactively communicate the status of claims and advocacy efforts to our clients and insurance carriers
• Ability to collect information and document in our agency management systems
• Provide assistance and work collaboratively with client to accurately prepare claims documentation
• Educate clients on the claims process for all types of claims
• Actively manage moderate to intermediate claims for clients
• Research and understand the claim presented, contracts, case law and jurisdictional nuances
• Analyze claims data to determine loss trends and assist in loss prevention
• Facilitate claim reviews, client meetings and vendor visits
• Assist the client in properly determining coverage
• Complete onboarding of new clients or changes to existing client insurance programs to ensure proper awareness of claims requirements and to create transparency with expectations
• Review claim status, action plan and reserves using your prior claims expertise to achieve a desirable outcome for all parties involved
• Deliver service levels to clients in accordance with agency standards
• Participate in training and meetings in order to better assist external and internal clients; may require up to 10% travel
• Increase industry and job knowledge as measured by attendance at continuing education, attaining or updating designations, and participation in other agency training offerings
• Deliver service levels to clients in accordance with agency standards
• Perform other duties as assigned
  
  

Credentials

• A High School diploma or GED is required, with a two or four-year degree preferred
• Two years of work experience in a claims role is preferred, along with prior experience with multi-lines commercial coverage
• CPCU, AIC, or SCLA designations are preferred.
• A Commercial Property & Casualty license is not required at the time of hire but must be obtained within the first 90 days of employment
• A minimum of seven years of sales experience in a service industry and/or specific insurance industry experience is required
  
  

The ideal candidate for this role will possess a high degree of accuracy and active listening skills, ensuring that all details are meticulously handled, and client needs are fully understood. Compassion and professionalism are key, as the role involves working closely with clients during potentially stressful situations. Compliance with industry standards and regulations is essential, along with critical thinking and problem-solving abilities to navigate complex claims. Flexibility and focus are required to manage multiple tasks and adapt to changing circumstances. The candidate should also have strong influence and negotiation skills to advocate effectively for clients, maintain a positive attitude, and deliver exceptional service.

Why TrueNorth?

We are a company focused on developing our people and growing the business. We offer a competitive benefit package, wellbeing programs and incentives, and a positive work culture.

TrueNorth is honored to be recognized by the Corridor Business Journal as one of the Coolest Places to Work!

Click here to view a video about TrueNorth's Core Values & what they mean to us.

TrueNorth makes all employment-related decisions on the basis of qualifications, merit, and business need, and does not discriminate against any applicant on the basis of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other category protected local, state or federal laws.

Apply today!