Bilingual Administrative Assistant

A Carter Lumber Bilingual Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, assisting sales reps/office staff and providing excellent service to customers. This position works closely with all production departments as well as dispatching, to coordinate and track work orders from production to delivery. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.

Requirements

• Excellent telephone and customer service skills
• Strong organizational and planning skills
• Ability to multi-task; Strong time management skills
• Strong attention to detail
• Exceptional written and verbal communication skills
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Previous customer service experience
• Bilingual strongly preferred (English/Spanish)
  
  

Responsibilities:

• Assists in creating orders in management system
• Confirms deliveries with customers
• Prints required layouts and documentation daily
• Ensures the paperwork process is running smoothly
• Answers office phone calls and directs calls accordingly
• Assists customers by providing information on products, stock, and lead times
• Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
• Assists with payroll
• Performs clerical duties such as data entry, filing, copying, and faxing
• Ensures safety standards and best practices are met during production. Ensures that all machines and equipment are being properly used and maintained.
  
  

Benefits Provided (full-time employees):

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Employer-matching 401(k) Plan
• Military encouraged to apply!
  
  

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