What are the responsibilities and job description for the Contact Center Sales Representative II position at TruGreen?
About the Role
We are seeking a highly motivated Contact Center Sales Representative to join our team. In this role, you will receive inbound and place outbound calls to sell or upsell new and existing customers by assessing their needs and suggesting or offering alternative products or services.
Responsibilities:
- Process incoming or place outbound customer/prospect calls regarding various products and services.
- Obtains and enters accurate data while speaking with potential leads or customers to provide complete information and assistance to our customers/leads.
- Identify needs of customer and deliver services and/or products that are specific to the customer need in order to generate revenue.
- Promote products and/or services.
- Closes sales to achieve objectives utilizing consultative sales.
- Successfully complete all training courses after hire date.
- Generates sales of residential lawn care services to new and existing customers through inbound and outbound contacts via telephone and/or digital channels in support of targeted marketing campaigns.
- Quotes prices, negotiates with customer, and closes the sale.
- Collects customer contact information for every sale.
Requirements:
- High School diploma/GED required.
- 2 years of Sales, telemarketing, and or call center experience with commission opportunities required.
Competencies:
- Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results – Consistently achieving results, even under tough circumstances.
- Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Decision Quality – Making good and timely decisions that keep the organization moving forward.
- Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Work Environment:
The work environment is representative of those an employee encounters while performing the essential functions of this job. The noise level is low to moderate, and there are minimal adverse conditions.
Compensation:
We offer a competitive hourly rate of pay plus commission and company benefits with 401K options after 90 days of employment. Pay ranges from $31,819.00 to $58,865.00 per year based on qualifications and experience.
Benefits:
In addition to monetary compensation, we offer benefits including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.
Salary : $31,819 - $58,865
