Contact Center Sales Representative II

phone number removed)

2083 North Dixie Highway, Lima, Ohio 45801

TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is currently hiring a Contact Center Sales Representative who will receive inbound and places outbound calls to sell or upsell new and existing customers by assessing their needs and suggesting or offering alternative products or services. These positions include a competitive hourly rate of pay plus commission and company benefits with 401K options after 90 days of employment.

Responsibilities :

Process incoming or place outbound customer / prospect calls regarding various products and services.

Obtains and enters accurate data while speaking with potential leads or customers to provide complete information and assistance to TruGreen customer / leads.

Identify needs of customer and deliver services and / or products that are specific to the customer need in order to generate revenue.

Promote products and / or services.

Closes sales to achieve objectives utilizing consultative sales.

Successfully complete all training courses after hire date.

Generates sales of residential lawn care services to new and existing customers through inbound and outbound contacts via telephone and / or digital channels in support of targeted marketing campaigns.

Quotes prices, negotiates with customer, and closes the sale.

Collects customer contact information for every sale.

Competencies :

Customer Focus- Building strong customer relationships and delivering customer-centric solutions.

Drives Results – Consistently achieving results, even under tough circumstances.

Instills Trust – Gaining the confidence and trust of others through honesty, integrity, and authenticity.

Decision Quality – Making good and timely decisions that keep the organization moving forward.

Communicates Effectively – Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Education and Experience Requirements :

High School diploma / GED required.

2 years of Sales, telemarketing, and or call center experience with commission opportunities required.

Knowledge, Skills, and Abilities :

Strong Verbal and Written Communication Skills

Basic knowledge of Microsoft Word, Excel, Windows and Outlook

Knowledge of sales and up-selling techniques (e.g. overcoming objections, closing sales, suggestive selling)

Data Entry Skills with computer

Ability to work evenings, weekends, and holidays

Ability to build customer relationships and provide customer service

Physical Demands & Working Conditions :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to :

Sit, stand and walk

Use hands and arms to handle, feel or reach

Speak and hear

Use close vision abilities

Occasionally required to :

Lift or move up to 25 lbs

Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Noise level : Low to moderate

Adverse Conditions : Minimal

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

31,819.00 - $58,865.00

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical / Dental / Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.

We are an Equal Opportunity / Affirmative Action Employer - Minorities / Females / Protected Veterans / Individuals with Disabilities. To learn more, please visit ).

California Residents : When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and / or medical information, for the following business purposes : to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.

TruGreen performs pre-employment testing.

To view our disclaimer,

Salary : $31,819 - $58,865