Executive Assistant to CEO

Please Note: This role requires an onsite presence at our Support Center in Franklin, TN, Monday through Thursday, with Fridays designated as work-from-home days.

The Executive Assistant (EA) is a key strategic partner to the executive leadership team, ensuring efficiency, organization, and proactive support in a fast-paced and dynamic environment. This role goes beyond traditional administrative tasks—requiring a highly organized, tech-savvy, and resourceful individual who can anticipate needs, drive priorities, and optimize workflows. The ideal candidate thrives in a high-energy setting, maintains strict confidentiality, and enhances executive productivity.

1. High-Impact Executive Support

• Time & Calendar Management: Optimize executive schedules by prioritizing tasks, blocking focus time, and minimizing distractions. Not just scheduling but protecting executive time.
• Proactive Task Management: Anticipate needs, identify bottlenecks, and take initiative to ensure seamless operations without constant oversight.
• Confidentiality & Discretion: Handle sensitive business and personal information with the highest level of trust and professionalism.

2. Tech Fluency & Process Optimization

• Systems & Tools Proficiency: Utilize modern productivity and automation tools (e.g., Teams, Microsoft, AI, Concur) to streamline workflows.
• Inbox & Communication Optimization: Draft and manage emails, presentations, and reports, ensuring clarity and professionalism.
• Data & Metrics Awareness: Pull reports, track KPIs, and provide insights to support data-driven decision-making.

3. Leadership & Strategic Thinking

• Supervisory responsibilities: Leading the EA that supports other ELT members.
• Business Acumen: Understand company priorities and ensure the executive team is well-prepared for meetings and strategic discussions.
• Problem-Solving & Decision Support: Offer solutions, reprioritize tasks as needed, and act as a trusted advisor to leadership.
• Stakeholder Engagement: Represent the executive team in meetings, with clients, vendors, employees, and other key partners.

4. Cultural Fit

• Relationship Management: Build strong internal and external relationships, acting as a bridge between executives and the broader organization.
• Leadership Presence: Confidently manage up—holding executives accountable, flagging workload concerns, and proactively adjusting priorities.
• Energy & Enthusiasm: Bring a positive, solutions-oriented mindset that aligns with company values and leadership style.

5. Future-Focused & Growth-Oriented

• Scalability & Adaptability: Ability to grow with the role, taking on expanded responsibilities as the company evolves.
• Continuous Learning: Stay ahead of industry trends, new tools, and best practices to enhance efficiency and effectiveness.
• Long-Term Partnership: Support executives not just in daily tasks but in achieving long-term strategic goals.

Knowledge, Skills, and Abilities:

• Exceptional Organizational Skills: The ability to manage multiple priorities, projects, and deadlines with precision and efficiency. This includes a knack for creating systems and processes that optimize workflows and reduce inefficiencies.
• Tech Savviness: Proficiency with modern productivity tools and platforms such as Microsoft Office Suite, Teams, Concur, and AI-based tools. A strong ability to quickly learn and adapt to new technologies.
• Strategic Thinking: The capacity to anticipate needs, identify potential challenges, and proactively develop solutions. This includes understanding the broader business context and aligning tasks with organizational goals. Communication Excellence: Outstanding verbal and written communication skills, including the ability to draft professional emails, presentations, and reports. Strong interpersonal skills to effectively liaise with stakeholders at all levels.
• Discretion and Confidentiality: A deep understanding of the importance of handling sensitive information with the utmost professionalism and trustworthiness.
• Problem-Solving Abilities: A resourceful mindset to navigate complex situations, reprioritize tasks, and make sound decisions under pressure. Relationship Management: The ability to build and maintain strong relationships across the organization and with external stakeholders, acting as a trusted representative of the executive team.
• Adaptability and Growth Orientation: A willingness to embrace change, learn new skills, and take on expanded responsibilities as the role evolves.
• Attention to Detail: A meticulous approach to managing schedules, preparing documents, and ensuring accuracy in all tasks.
• Leadership Presence: Confidence in managing up, holding executives accountable, and providing constructive feedback when necessary.

Education and Experience Requirements:

• Education: Bachelor’s degree in Business Administration, Communications, or a related field is preferred but not always required. Relevant certifications in executive assistance or project management are a plus.
• Experience: Minimum of 5 years of experience in an executive assistant or similar role, preferably supporting C-suite executives in a fast-paced environment. 2 years of experience leading, developing, and engaging direct reports preferred. Proven track record of managing complex schedules, coordinating high-stakes meetings, and handling confidential information. Experience with data analysis, KPI tracking, and providing insights to support decision-making. Demonstrated ability to work independently, prioritize tasks, and manage time effectively.
• Additional Qualifications: Familiarity with industry trends, best practices, and tools that enhance executive productivity. Experience in a high-growth or entrepreneurial environment is highly desirable. A history of continuous learning and professional development, showcasing a commitment to excellence.